Klarissa Pursley
Arlington,TX
Summary
Adaptable professional with skills in Communication and Customer Services. Effective at working quickly and staying focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Meets deadlines and continuously projects positive attitude. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Reliable with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
McLane Food Service
Arlington, TX
2022.09 - Current
- Answer customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Check emails and answer phone calls regarding deliveries
- Process special pick up orders that come through via email or complete over the phone with customer
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Inbound Receiving Clerk
Home Depot RDC
Dallas, TX
2020.08 - 2021.12
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in the warehouse.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Medical Assistant
Gateway Obgyn
Dallas, TX
2020.07 - 2020.10
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Assembler/Tugger Driver
Trane Technologies
Vidalia, GA
2018.03 - 2020.06
- Maintained 54 counts and lifts, shifts, and stocks materials and parts
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties
- Received and processed both written and verbal instructions, prints and work orders
- Conducted quality assurance inspections on finished components and identified issues
- Sealed and wired valves and created and attached nameplates
- Analyzed project specifications and other instructions prior to job start to ascertain all tasks and determine completion dates
- Observed all safety policies and procedures daily
- Drove equipment from one site to another to deliver tools and complete jobs.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Utilized tugger to load, unload, transport and store goods from warehouse to production lines.
- Sorted and delivered materials to different work areas and staff.
Sales Associate
It's Fashion Metro
Swainsboro, GA
2017.03 - 2018.03
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Liaised with almost 30 customers every day and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Engaged with customers to effectively build rapport and lasting relationships
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Management Trainee
McDonald’s
Swainsboro, GA
2015.09 - 2017.03
- Aligned team actions with company policies and industry standards
- Monitored employee performance and established improvement plans, coordinated disciplinary actions, or provided rewards
- Excelled in every store position and regularly backed up front-line staff.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Learned duties for various positions and provided backup at key times.
- Solicited customers to purchase loyalty cards and up-sale items.
- Cross-trained and backed up other managers.
Education
Bachelor of Business Administration - Business Administration And Management
Strayer University
06.2023
Skills
- Organization and Prioritization
- Clear Communication
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Customer Account Management
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Inbound and Outbound Calling
- Microsoft Office
- Handheld Scanners
- Scheduling
- Product Knowledge
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Spreadsheets
- Active Listening
- Delivery Scheduling
Timeline
Customer Service Representative
McLane Food Service
2022.09 - Current
Inbound Receiving Clerk
Home Depot RDC
2020.08 - 2021.12
Medical Assistant
Gateway Obgyn
2020.07 - 2020.10
Assembler/Tugger Driver
Trane Technologies
2018.03 - 2020.06
Sales Associate
It's Fashion Metro
2017.03 - 2018.03
Management Trainee
McDonald’s
2015.09 - 2017.03
Bachelor of Business Administration - Business Administration And Management
Strayer University