Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Klarissa Quintero

Montclair

Summary

Dedicated Business Management student and professional with four years of customer service experience in high-end retail. Seeking growth opportunities to leverage my analytical skills and software literacy while cultivating leadership capabilities. A motivated team player with an acute eye for detail and a passion for operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Macy's
09.2021 - 09.2023
  • Processed high-volume digital orders (BOPIS and Ship-from-Store) with a focus on speed and accuracy.
  • Conducted meticulous inspections to ensure 100% order accuracy and maintain brand standards.
  • Trained new associates on operational procedures, fostering a cohesive team environment.
  • Facilitated collaboration among cross-functional teams to address and resolve customer issues efficiently.
  • Evaluated performance metrics to identify trends and drive process improvements.

Brand Specialist

Macy's
09.2023 - 11.2025
  • Managed inventory levels and merchandising displays to optimize product visibility and sales performance.
  • Fostered relationships with vendors to enhance collaboration on promotional events and product launches.
  • Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
  • Collaborated with cross-functional teams to execute marketing initiatives effectively.
  • Monitored inventory levels to ensure optimal product availability for customers.
  • Adapted quickly to changing priorities while maintaining high work standards.

Education

Associate of Science - Business Management

Cypress College
Cypress, CA
05-2026

Skills

  • Sales conversion
  • Merchandising strategy
  • Teamwork and collaboration
  • Customer service/Conflict Resolution
  • Time management
  • Strong Communication
  • Project Management
  • 60 WPM
  • Software literate

Languages

English
Spanish

Certification

  • First Aid/CPR Certified

Timeline

Brand Specialist

Macy's
09.2023 - 11.2025

Fulfillment Associate

Macy's
09.2021 - 09.2023

Associate of Science - Business Management

Cypress College
Klarissa Quintero