Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Klarissa Sims

7289 Dorstone Way Sacramento ,CA

Summary

Dynamic professional with extensive experience at Verizon Connect, excelling in software troubleshooting and customer service. Proven ability to enhance system quality and streamline operations. Strong leadership and communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant/Classified Substitute

Stockton Unified School District
Stockton, CA
06.2015 - Current
  • Managed clerical tasks, including mail sorting and distribution.
  • Maintained organized files for efficient retrieval.
  • Welcomed visitors to foster a professional environment.
  • Answered phone calls to facilitate communication.
  • Ensured smooth office operations through proactive support.
  • Scheduled meetings and sent invites to all attendees.

Housekeeper

Hampton by Hilton
Rancho Cordova, CA
05.2021 - 06.2024
  • Executed thorough cleaning and sanitizing of rooms and public areas to meet brand standards.
  • Delivered exceptional service by promptly addressing guest requests and challenges.
  • Restocked supplies and amenities in guest rooms daily to ensure readiness.
  • Managed making beds, replacing linens, and providing new amenities efficiently.

Package Handler

FedEx Ground
Tracy, CA
10.2021 - 11.2023
  • Sorted and labeled packages for efficient shipment processing.
  • Packed customer orders accurately to ensure timely delivery.
  • Accepted incoming packages and directed them to appropriate locations.
  • Maintained precise records of received and outgoing packages.
  • Picked merchandise from warehouse shelves for order fulfillment.
  • Applied shipping labels and organized merchandise for dispatch.

Software Engineer / Call Center Representative

Verizon Connect
Sacramento, CA
01.2020 - 01.2021
  • Managed inbound and outbound customer calls to ensure effective communication.
  • Guided customers in locating units and vehicles efficiently.
  • Coordinated installation appointments to enhance customer satisfaction.
  • Dispatched drivers along safe routes to maximize delivery efficiency.
  • Troubleshot software issues, improving user experience and operational functionality.
  • Assisted customers with compliance regarding hours-of-service regulations.

Adult Supervisor/ Care Management

Sisterhood Community
Sacramento, CA
05.2012 - 12.2019
  • Managed household budget and organized social events to enhance family engagements.
  • Arranged travel logistics as needed for client convenience.
  • Assisted clients with prescribed medication adherence.
  • Supported clients with ambulation and mobility during appointments and outdoor activities.
  • Facilitated personal care and hygiene routines for clients.
  • Guided clients through physical therapy exercises to promote recovery.

Front Desk/Guest Service Representative

Knights Inn Hotel
Stockton, US
12.2013 - 03.2015
  • Ensured safety and cleanliness by securing and inspecting rooms.
  • Greeted guests upon arrival to create a welcoming atmosphere.
  • Managed registration process, confirming bookings and verifying identification.
  • Processed guest check-ins and check-outs efficiently..
  • Handled reservations via telephone, email, and in-person requests.

Education

high school diploma - Hotel & Hospitality

Sacramento Job Corps
Sacramento, CA
11.2011

Skills

  • Typing and word processing
  • Problem-solving skills
  • Operating systems
  • Communication skills
  • Active listening
  • Management
  • Problem solving
  • Basic computer skills
  • Leadership
  • Customer service
  • Teamwork
  • Time management

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

Hotel & Hospitality

Food Handling

CPR

First Aid

Timeline

Package Handler

FedEx Ground
10.2021 - 11.2023

Housekeeper

Hampton by Hilton
05.2021 - 06.2024

Software Engineer / Call Center Representative

Verizon Connect
01.2020 - 01.2021

Office Administrative Assistant/Classified Substitute

Stockton Unified School District
06.2015 - Current

Front Desk/Guest Service Representative

Knights Inn Hotel
12.2013 - 03.2015

Adult Supervisor/ Care Management

Sisterhood Community
05.2012 - 12.2019

high school diploma - Hotel & Hospitality

Sacramento Job Corps

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