Macey Schindler
Administrative Office Assistant
Hicksville,OH
Summary
Experienced with managing office operations, including scheduling, correspondence, and record-keeping. Utilizes strong communication and organizational skills to ensure smooth office functions. Knowledge of office software and procedures, contributing to efficient and productive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Office Assistant
Stark's Plumbing & Heating Services
Bryan, OH
10.2022 - Current
- Managed scheduling and coordination of service appointments for optimal workflow.
- Processed customer inquiries and resolved issues to enhance satisfaction.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained accurate records of service requests and inventory levels.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Managed aging accounts and resolved discrepancies efficiently.
- Processed and recorded customer payments using accounting software.
Receptionist
Smiles Of Ohio Orthodontics
Defiance, Ohio
10.2020 - 10.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed patient scheduling and appointment coordination, enhancing office efficiency.
- Facilitated communication between orthodontists and patients, ensuring clarity in treatment plans.
Front Desk Coordinator
Defiance Family Dental
Defiance, OH
11.2019 - 10.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Maintained and managed patient records in compliance with security regulations.
- Assisted patients in completing all necessary forms and documents.
- Prepared claim forms for dental insurance.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Booked appointments for patients using Open Dental.
RTE
Cooper Farms
Van Wert, Ohio
05.2019 - 11.2019
- Unload meat of the racks and put them on the belt for stripping
- Strip the meat out of its packaging to send through browners and ovens
- Spiced the meat with the proper seasoning
- Unloaded the meat unto the bagger station to be bagged and sent down the line through the cryovac
- Bagged the meat in specific bags for the right product
- Cryovaced the bags of meat
Optometric Technician
Defiance Optometric Group
Defiance, OH
06.2016 - 05.2019
- Conducted pre-testing and special testing such as OCT'S and Visual Fields, using Humphrey Field Analyzer and Optovue
- Processed patients' information into office database, utilizing Compulink to ensure optometrist's access to accurate and up-to-date records
- Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms
- Conducted inventory of supplies such as diagnostic drops, sanitation supplies and testing supplies and maintained stock levels by submitting orders and disposing of expired items
- Performed administrative tasks such as processing insurance information, setting appointments and preparing prescriptions and other documents to be signed by the Optometrist
Production Supervisor
Goodwill Industries Of Northwest Ohio Inc.
Defiane, OH
12.2014 - 06.2016
- Established clear priorities and production quality standards
- Supervised all production phases, including Processing incoming donations and pricing them and getting them out on the sales floor
- Reworked positions and workflow based on individual abilities and production targets
- Prepared and maintained production reports and personnel records
- Responsible for achieving production requirements
- Kept work environments safe and efficient at all times
- Evaluated incoming materials for quality and amounts ordered
Education
Diploma - General
Electronic Classroom Of Tomorrow
Columbus, OH2007
Skills
- Scheduling
- Payment processing
- Typing/ Word processing
- Computer skills
- Invoice processing
- Scheduling appointments
- File organization
- Email Management
- Problem solving
- Time management
- Patience
- Communication
- Reliable
- Organized
- Inputting Insurance
- Verbal communication
Timeline
Administrative Office Assistant
Stark's Plumbing & Heating Services
10.2022 - Current
Receptionist
Smiles Of Ohio Orthodontics
10.2020 - 10.2022
Front Desk Coordinator
Defiance Family Dental
11.2019 - 10.2020
RTE
Cooper Farms
05.2019 - 11.2019
Optometric Technician
Defiance Optometric Group
06.2016 - 05.2019
Production Supervisor
Goodwill Industries Of Northwest Ohio Inc.
12.2014 - 06.2016
Diploma - General
Electronic Classroom Of Tomorrow