Deborah Jones
Henderson,TN
Summary
Dynamic and results-oriented professional with extensive experience in administrative roles, notably with New Life Medical Group. Excelled in document management and prioritizing patient needs, enhancing office efficiency and customer satisfaction. Demonstrated exceptional verbal communication and organizational skills, significantly improving operational workflows. Proven track record in fostering team collaboration and achieving key performance goals.
Overview
8
8
years of professional experience
Work History
Administrative Office Assistant
New Life Medical Group
10.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Manager
Let's Wax It
10.2016 - 10.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT01-2026
State of Tennessee Board of Cosmetology - Aesthetician
WEST TN COLLEGE OF COSMETOLOGY
Jackson, TN04-2015
High School Diploma -
CHESTER COUNTY HIGH SCHOOL
Henderson, TN05-2012
Skills
- Calendar management
- File organization
- Meeting coordination
- Scheduling appointments
- Verbal communication
- Document management
- Scheduling
- Filing
- Office supply management
- Reception oversight
- Prioritizing patients
- Customer relations
Timeline
Administrative Office Assistant
New Life Medical Group
10.2021 - Current
Office Manager
Let's Wax It
10.2016 - 10.2021
Bachelor of Science - Health Administration
Western Governors University
State of Tennessee Board of Cosmetology - Aesthetician
WEST TN COLLEGE OF COSMETOLOGY
High School Diploma -
CHESTER COUNTY HIGH SCHOOL
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