Klarmesha Billie
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record at Avis Budget Group, excelling in customer service and problem-solving. Skilled in active listening and critical thinking, adept at enhancing customer loyalty and streamlining operations. Demonstrated ability to manage high-stress situations, ensuring efficiency and positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Avis Budget Group
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Check all return cars for any damages and send out a damage report if there are any damages
- Assist the customer if they are having any type of issues regarding with the vehicle if there’s any damages on the car and their bill
- Exchange the customer into a new vehicle if needed
- Check the gas , and mileage on the vehicle's
Assistant Lead Teacher
My Gym Children's Fitness Centre
08.2023 - 11.2023
- Contributed to school-wide initiatives aimed at improving teacher collaboration and communication among staff members.
- Maintained open lines of communication with all stakeholders involved in the education process, ensuring mutual understanding of goals.
- Assistant teacher should always be the lead teacher eyes assisting the students to understand the next skill lesson
- Move quickly in a timely manner when moving to the next skill
- Speak to the students in a they can understand you
- Engage with the students
- All skill stations has to always be spotted when it comes to tumbling so that the students doesn’t get hurt
Dispatcher
Locksmith Service
01.2023 - 05.2023
- Managed situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Administrative Assistant
65 Plus Health Insurance
06.2022 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certification - Business Office And Administration
Florida Career College - Lauderdale Lakes
Fort Lauderdale, FL07.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
CPR
Timeline
Customer Service Representative
Avis Budget Group
02.2024 - Current
Assistant Lead Teacher
My Gym Children's Fitness Centre
08.2023 - 11.2023
Dispatcher
Locksmith Service
01.2023 - 05.2023
Administrative Assistant
65 Plus Health Insurance
06.2022 - 10.2022
Certification - Business Office And Administration
Florida Career College - Lauderdale Lakes
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