Klauz Ether Pineda
Donna
Summary
Professional with military background and extensive experience in security, crisis management, and behavioral health. Demonstrates effectiveness in team leadership and collaborative efforts with law enforcement, enhancing safety protocols. Committed to training new agents and optimizing operational procedures during high-risk situations.
Overview
1
1
Certification
14
14
years of professional experience
Work History
ICE Agent
Department of Homeland Security
Harlingen, Texas
09.2025 - 09.2026
- Supported investigations into reports of suspicious activity and potential threats, contributing to enhanced safety measures.
- Reviewed intelligence data to spot new risks and trends.
- Collaborated with local law enforcement to strengthen security procedures, improving community safety protocols.
- Prepared detailed reports on security incidents for departmental review, facilitating informed decision-making and follow-up actions.
- Carried out safety protocols during high-risk operations and public events.
- Trained new agents on operational procedures and emergency response steps.
- Worked with federal partners to maintain compliance with national security goals.
- Led community outreach efforts to build awareness of security initiatives.
Behavioral Health Technician
Plan Behavior Center
02.2025 - 09.2025
- Delivered direct care to clients with mental health needs, fostering trust and promoting recovery.
- Collaborated with clinical staff to ensure safe therapeutic environments, enhancing client well-being.
- Observed behaviors, carried out intervention plans, and maintained detailed documentation.
- Trained new employees on protocols for interacting with psychiatric patients, ensuring high standards of care and safety.
Food Service Specialist (92G)
U.S. Army Reserve
01.2019 - 01.2025
- Prepared meals in field and garrison environments for troops, ensuring nutritional needs were met.
- Maintained food safety standards, conducted inventory management, and supported logistics for large-scale operations.
- Completed Basic Leader Course to enhance leadership skills in military operations.
Lead Youth Care Worker
Chicanos Por La Causa
05.2024 - 12.2024
- Mentored new hires and coordinated youth programming to support skill development and engagement
- Managed intakes, discharges, behavior logs, and shift transitions to ensure smooth operations
- Supervised staff to maintain policy compliance and foster a safe environment
Youth Care Worker / Supervisor
Sunny Glen New Tomorrow
01.2023 - 04.2024
- Led teams in high-demand youth facilities to optimize operational effectiveness.
- De-escalated crisis situations and managed UAC documentation processes.
- Conducted safety drills and maintained supervision logs while training new staff.
Youth Care Worker
Deployed Services
03.2022 - 11.2022
- Supported educational, recreational, and behavioral programs, enhancing youth engagement and development
- Conducted intakes, ensuring all basic needs and regulatory requirements for youth were met
- Assisted in organizing large community events, promoting youth participation and maintaining a safe environment
Travel Youth Care Worker / Logistics Specialist
MVM Inc.
04.2021 - 03.2022
- Coordinated transportation services for unaccompanied minors and families by land and air, ensuring safety and timely arrivals.
- Coordinated logistics, ensured vehicle readiness, and tracked supply inventories to support transportation operations
- Facilitated communication with support teams during transportation to enhance coordination and safety
Boilermaker Mechanic
Gulfspan Industrial / Koch Specialty Plant
05.2017 - 04.2021
- Constructed and maintained stationary boilers to ensure optimal performance and safety
- Interpreted blueprints to assemble industrial components accurately and efficiently
- Utilized tools for precise mechanical alignment and repair, enhancing equipment reliability
Jailer / Police Cadet
San Juan Police Department
09.2018 - 07.2020
- Supervised inmate activities and maintained logs to ensure safety and compliance within facility
- Conducted regular security checks to ensure compliance with procedures.
- Managed inmate documentation and maintained accurate records consistently.
- Completed cadet training program to enhance skills and contributed to the implementation of facility safety procedures
- Assisted in the transportation of inmates to court and medical appointments.
Detention Officer / SERT Officer
Hidalgo County Sheriff's Office
02.2013 - 04.2017
- Contributed to Special Emergency Response Team (SERT) for effective management of critical incidents
- Ensured inmate safety by coordinating emergency responses and enforcing compliance with facility rules
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted routine inspections of detention areas for safety and security.
- Managed inmate transport to court and medical appointments.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix, AZ05-2026
Basic Peace Officer Certificate -
South Texas College
Pharr, TX06-2020
Skills
- Crisis intervention
- De-escalation strategies
- Investigative techniques
- Crisis intervention
- Federal statutes
- Undercover assignments
- Report writing
- Public safety
- Team leadership
- Crisis intervention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 60 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure the resolution of product/service complaints, and customer satisfaction.
- Collaborated with a team of two members. This led to job performance.
- Achieved serving soldiers by feeding them with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure the resolution of product/service complaints, and customer satisfaction.
Certification
- U.S. Army Secret Clearance
- CPR/AED & Combat Life Saver
- Crisis Prevention Intervention (CPI)
- Basic Leader Course (BLC)
Languages
- Spanish
- English
Timeline
ICE Agent
Department of Homeland Security
09.2025 - 09.2026
Behavioral Health Technician
Plan Behavior Center
02.2025 - 09.2025
Lead Youth Care Worker
Chicanos Por La Causa
05.2024 - 12.2024
Youth Care Worker / Supervisor
Sunny Glen New Tomorrow
01.2023 - 04.2024
Youth Care Worker
Deployed Services
03.2022 - 11.2022
Travel Youth Care Worker / Logistics Specialist
MVM Inc.
04.2021 - 03.2022
Food Service Specialist (92G)
U.S. Army Reserve
01.2019 - 01.2025
Jailer / Police Cadet
San Juan Police Department
09.2018 - 07.2020
Boilermaker Mechanic
Gulfspan Industrial / Koch Specialty Plant
05.2017 - 04.2021
Detention Officer / SERT Officer
Hidalgo County Sheriff's Office
02.2013 - 04.2017
Bachelor of Science - Criminal Justice
University of Phoenix
Basic Peace Officer Certificate -
South Texas College