Klay Phillips
ST GEORGE,Utah
Summary
As the owner of Phillips Plumbing, I leverage my expertise in business management and exceptional customer relations to significantly enhance operational efficiency and client satisfaction. My strategic planning and relationship-building skills led to a notable increase in repeat business, establishing a robust, loyal customer base and a motivated, high-performing team.
Overview
24
24
years of professional experience
Work History
Owner
Phillips Plumbing
08.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
MASTER PLUMBER - PLUMBING
DIXIE TECHNICAL COLLEAGE
St. George, UT04-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business management
- Business planning
- Strategic planning
- Operations management
- Project estimating
- Staff management
- Team oversight
- Staff hiring
- Business development
- Business launch
- Negotiation
- Bidding processes
- Contract management
- Cost reduction
- Budget development
- Labor relations
Languages
Spanish
Professional Working
Timeline
Owner
Phillips Plumbing
08.2000 - Current
MASTER PLUMBER - PLUMBING
DIXIE TECHNICAL COLLEAGE
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