Graham James
Sales Development Representative
Doylestown,PA
Summary
Purpose-driven communicator with a passion for helping customers solve problems. Strong foundation in client-facing roles, cold outreach, and guiding individuals toward solutions that make a meaningful impact. Known for taking initiative, building trust quickly, and continuously improving performance. Excited to bring a proactive, integrity-driven mindset to the Sales Development team at Smartsheet.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Political Canvasser
RMVO
05.2023 - 09.2023
- Conducted direct outreach to 100+ individuals daily to spark interest, address concerns, and drive action.
- Practiced persuasive, trust-centered communication and adapted strategies based on audience feedback.
- Contributed data insights to improve campaign reach and targeting efficiency.
Team Member
Whole Foods
10.2024 - Current
- Built customer loyalty through authentic engagement and product knowledge.
- Took ownership of training new team members, improving onboarding effectiveness.
- Managed multiple roles in high-pressure settings with reliability and professionalism.
Teachers Assisstant
Monarch Montessori
09.2023 - 08.2024
- Communicated complex information clearly to a variety of stakeholders (students, teachers, parents).
- Created an inclusive, respectful environment by operating with integrity and empathy.
- Consistently improved classroom outcomes through observation, iteration, and initiative.
Instructor/Wilderness Field Guide
Deerhill Expeditions
04.2021 - 07.2023
- Led and mentored youth on high-impact wilderness programs, teaching safety, resilience, and teamwork.
- Managed logistics for expeditions, demonstrating planning, adaptability, and accountability.
- Built deep trust with students and families through transparent, values-aligned leadership.
Ski Lift Operator
Winter Park Ski Resort
11.2021 - 04.2023
- Manage customer safety on ski lifts by ensuring proper loading, unloading, and adherence to safety protocols, providing a safe and smooth ride for all guests.
- Conduct regular safety checks on lift equipment, monitor operational functionality, and assist in troubleshooting minor issues to ensure lifts are running efficiently..
- Assist in lift maintenance and operation, including monitoring weather conditions, adjusting lift speeds, and ensuring smooth transitions between different lift systems.
Raft/Climbing Guide
Wildman Adventure Resort
04.2020 - 08.2020
- Managed and set up over 30 top ropes for clients on various climbing routes, ensuring safety, efficiency, and enjoyment for groups of all skill levels.
- Guided over 300 miles of Class IV whitewater, providing safe, challenging, and engaging experiences for groups, including navigating difficult rapids and dynamic river conditions.
- Ensured client safety and well-being by conducting thorough pre-trip briefings, assessing skill levels, and managing risk throughout activities.
- Instructed clients in whitewater self-rescue techniques, teaching essential skills such as flip recovery, swift water entry, and emergency response during rafting trips.
- Taught belaying and climbing techniques to beginners and advanced climbers, ensuring proper technique, safety protocols, and confidence on the rock.
- Provided leadership and communication to maintain group cohesion and ensure an enjoyable experience while effectively managing logistics and adapting to changing environmental conditions.
Mountain Guide
Shasta Mountain Guides
04.2019 - 09.2019
- Co-lead 15 successful summit trips with Shasta Mountain Guides, achieving 10 total summits, and ensuring clients' safety and success on challenging mountain terrain.
- Manage key aspects of each trip, including cooking, setting up tents, route finding, and avalanche safety for up to 4 clients per rope team in extreme mountain conditions.
- Instruct clients in essential snow school skills such as crampon use, glissading, self-arrest techniques, and snow walking, ensuring they are well-prepared for summit attempts.
- Promoted environmental stewardship by educating clients about Leave No Trace principles while leading them through wilderness areas.
Instructor/Camp Counselor
Avid4Advenure
04.2015 - 08.2019
- Led and assisted 9th-10th graders on 5-day backpacking trips in Flat Tops Wilderness and Gunnison National Forest, and 2nd-8th graders on trips in Leadville, Mt. Zirkel Wilderness, and Mad Creek Wilderness, fostering a connection to nature and encouraging teamwork in the wilderness.
- Taught Leave No Trace (LNT) principles in the backcountry, promoting environmental stewardship while helping students develop a deeper respect for the natural world and their role in preserving it.
- Fostered a love for the outdoors by guiding students through engaging wilderness activities, games, and outdoor challenges, helping them build confidence, problem-solving skills, and stronger connections with peers.
- Led and facilitated mountain biking trips, ranging from beginner 2-mile rides to advanced 16-mile rides, as well as flat-water canoeing, kayaking, and stand-up paddle-boarding sessions, adjusting to various skill levels and promoting outdoor adventure.
- Cultivated a healthy and inclusive camp culture, prioritizing positive group dynamics, open communication, and a supportive environment where all campers felt valued and encouraged to participate.
- Provided behavior management and conflict resolution while ensuring camper safety, offering guidance and mentorship to students in both structured activities and unstructured camp settings.
- Awarded “Camp Counselor of the Summer” in 2016 and 2017 by leadership staff for outstanding leadership, responsibility, and commitment to campers’ personal growth and well-being.
- Instructed 7th-8th graders in single-pitch top-rope climbing and bouldering in Vedawoo, WY, focusing on safety, skill development, and building self-confidence through outdoor adventure.
Education
Bachelor of Science - Adventure Education And Wilderness Leadership
Prescott College
09.2017 - 04.2023
Skills
- Prospecting & Lead Generation
- Cold Calling & Objection Handling
- Customer-Focused Communication
- CRM Familiarity
- Cross-Functional Collaboration
- Ownership & Results Orientation
- Agile Learner Feedback-Driven Growth
Timeline
Team Member
Whole Foods
10.2024 - Current
Teachers Assisstant
Monarch Montessori
09.2023 - 08.2024
Political Canvasser
RMVO
05.2023 - 09.2023
Ski Lift Operator
Winter Park Ski Resort
11.2021 - 04.2023
Instructor/Wilderness Field Guide
Deerhill Expeditions
04.2021 - 07.2023
Raft/Climbing Guide
Wildman Adventure Resort
04.2020 - 08.2020
Mountain Guide
Shasta Mountain Guides
04.2019 - 09.2019
Bachelor of Science - Adventure Education And Wilderness Leadership
Prescott College
09.2017 - 04.2023
Instructor/Camp Counselor
Avid4Advenure
04.2015 - 08.2019
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