Summary
Overview
Work History
Education
Skills
Timeline
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Kleant Hamiti

Largo,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Publix
Largo, FL
06.2023 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.

Customer Service Representative

LLS
Largo, FL
06.2022 - 12.2024
  • Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
  • Prepared reports outlining project progress along with any challenges faced during the process.
  • Communicated regularly with clients regarding changes or updates needed in translated materials.
  • Reviewed audio recordings or video files requiring translation services.

Assistant Manager

Studio Movie Grill City Centre
Seminole, FL
06.2021 - 02.2022
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

High School Diploma -

Largo High School
Largo, FL
05-2024

Skills

  • Complaint resolution
  • Scheduling
  • Product Knowledge
  • Account updating
  • Call Management
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Publix
06.2023 - Current

Customer Service Representative

LLS
06.2022 - 12.2024

Assistant Manager

Studio Movie Grill City Centre
06.2021 - 02.2022

High School Diploma -

Largo High School

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Kleant Hamiti