Kleibys "Kley" Peralvo
Summary
Highly organized, dedicated, and ambitious professional with a keen eye for detail and a strong desire for continuous growth. Seeking an opportunity to collaborate closely with seasoned professionals and make meaningful contributions to the success of a dynamic company. Equipped with a Paralegal Studies degree and a diverse background encompassing over 15 years of combined experience in legal support, executive assistance, banking, risk compliance, team leadership, human resources, aviation, and customer service.
Overview
19
19
years of professional experience
Work History
Branch Operations Manager
Wells Fargo Bank, N.A.
05.2012 - Current
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Customer Services Representative (Remote)
Coach/ Arise
07.2008 - Current
- 100% remote from home office
- Assisting inbound calls and emails for customers placing orders, returns and complaints and billing discrepancies while exceeding expectations for call and email times and customer service metrics
Administrative Assistance
Orland Flight Training
02.2006 - 03.2010
- Assisted the President and Vice President of the company on day-to-day, traveling, operational and administrative activities
- Prepared all enrollment and Immigration visa paperwork for students and Instructors, worldwide to come and complete their pilot training program at our school or seek employment as Instructor
- I processed payroll and benefits enrollment for entire staff of two locations, accounts payables and receivables, worked very closely with the maintenance department to clear aircrafts for flying
- Worked jointly with the F.A.A
- (Federal Aviation Administration), NTSB (National Transportation Safety Board) and their legal departments after reported accidents to clear all necessary paperwork, legal discrepancies or out of compliance aircrafts
Guest Service Representative/ Night Auditor
Extended Stay Hotels
10.2005 - 02.2007
- Calculating & creating daily billing invoices for more than 40 National Accounts and in-house and incoming guests
- Making reservations, effectively taking multiple calls, checking in or out guest, while multi-tasking at high speed
- Posting and dropping into the safe large amounts of cash from cash paying customers
- Maintaining all record-keeping procedures
- Properly training new hired employees
- Organizing incoming group events to assure their check in process runs as smooth as possible by having all of their rooms cleaned, keys made, and paperwork ready for when the chaperones arrived to collect them and any other request they may have
- Assuring any maintenance and Housekeeping issue were properly reported
- Providing excellent Customer Service
Education
Data Analyst -
COURSERA IBM
08-2025
CJIS(criminal Justice Information Service)
Polk County
08-2024
Associates in Science - Paralegal Studies- Transactional
Valencia College
Orlando, FL05.2013
Associates in Science - Paralegal Studies- Litigation
Valencia College
Orlando, FL05.2013
Florida Notary
National Notary
05-2011
Skills
- Analytical Problem Solving
- Effective Under Pressure
- Team Leadership
- Fluent in Spanish and English
- Cross-Functional Team Engagement
- Proficient in Organization
- Detail-Oriented Analysis
- Strategic Development
- Operational Procedures Management
- Compliance Data Analysis
- Regulatory Compliance Reviews
- Understanding of Federal Compliance
- Cash Logistics Coordination
- Commitment to Excellence
- Effective Team Leader
- Meticulous Review Skills
- Proficient in Prioritizing Tasks
- Analytical Decision-Making
- Financial Transaction Processing
- Risk Management Analysis
- Human Resources Management
- Risk Mitigation Strategies
- Proficient in Multi-Tasking
Hobbies and Interests
- Cooking
- Volunteering when possible
- Traveling with family
- Bon fires
- Camping
Timeline
Branch Operations Manager
Wells Fargo Bank, N.A.
05.2012 - Current
Customer Services Representative (Remote)
Coach/ Arise
07.2008 - Current
Administrative Assistance
Orland Flight Training
02.2006 - 03.2010
Guest Service Representative/ Night Auditor
Extended Stay Hotels
10.2005 - 02.2007
Associates in Science - Paralegal Studies- Transactional
Valencia College
Associates in Science - Paralegal Studies- Litigation
Valencia College
Data Analyst -
COURSERA IBM
CJIS(criminal Justice Information Service)
Polk County
Florida Notary
National Notary
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