Klevi Mustafaj
Accountant and Finance
Houston,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Driven professional successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem-solving. A dedicated administrative professional that is a hardworking team player with successful experience in office settings
Overview
16
16
years of professional experience
Work History
Business Administrative/Clerical Assistant
EEE Enterprise
09.2018 - 06.2023
- Answered phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generate financial reports for management review.
- Recorded new hires, transfers, terminations, and changes in job classifications.
Waitress/Waitstaff Manager
Bloomin' Brands (Carrabba's)
06.2010 - 02.2017
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality, and how to build rapport with guests.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Waitress/Bartender
Bloomin' Brands (Carrabba's)
02.2007 - 06.2010
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Accounting And Finance
University of Houston - Clear Lake
Houston, TX12.2023
Associate of Science - Business Management
San Jacinto College District
Pasadena, TX05.2016
Skills
- Records Management
- Account Reconciliation
- Following Up with Clients
- Performance Improvement
- Administrative Management
- Statistical Data Gathering
- Microsoft Office
- Customer Relations
Languages
Albanian
Native or Bilingual
Timeline
Business Administrative/Clerical Assistant
EEE Enterprise
09.2018 - 06.2023
Waitress/Waitstaff Manager
Bloomin' Brands (Carrabba's)
06.2010 - 02.2017
Waitress/Bartender
Bloomin' Brands (Carrabba's)
02.2007 - 06.2010
Bachelor of Science - Accounting And Finance
University of Houston - Clear Lake
Associate of Science - Business Management
San Jacinto College District
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