Jonah Simmons
Hampton Roads,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in data collection management for streamlined communication and improved correspondence with ancillary departments. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative I
Sentara Norfolk General Hospital
09.2022 - Current
- Reviews and processes patient registration forms and ensuring they contain all necessary documents
- Addresses questions and requests regarding financial assistance
- Responsible for communicating with patients regarding patient financial responsibilities before or at time of service
- Provides financial guidance and excellence in Financial Care to patients and their representatives including information about their health care insurance coverage, cost share responsibilities and for self-pay patients, qualification for Medicaid and / or the financial assistance working to ensure complete applications for Medicaid and/or Financial Aid applications
- Work collaboratively with the clinical teams to ensure an exceptional patient experience
- Provides explanation of visit, instructions, and addresses concerns and questions
- Register patients for medical care
- Collect and confirm complete patient demographics, including current employer, emergency contact information, insurance and case-specific information
- Provide excellent customer service through prompt and thoughtful assistance to patients and families
- Collected data to highlight an area of opportunity for improvement when communicating with the family of patients.
Food Services Worker
Sentara Norfolk General Hospital
02.2022 - 09.2022
- Maintain knowledge of all menu options, take orders, and serve the prepared items to the guests
- Manage cash bank, ensuring balance is accurate at the end of the shift
- Check in warehouse orders and put items away in a timely manner according to procedure, utilizing proper signage
- Ensure adequate supplies are available for the shift, including ribbons, comp paper, cash drop envelopes and receipt paper
- Stocking items on the floor
- Serving the line.
DSP (Direct Support Professional)
AAG
03.2019 - 12.2019
- I worked directly with people who have intellectual or developmental disabilities
- I aimed to assist people in realizing their full potential
- Helping people become integrated and engaged in their community.
Education
High school diploma -
Grassfield High School
Chesapeake, VA06.2017
Skills
- Epic
- Insurance Verification
- Developmental Disabilities Experience
- Call Screening
- Multitasking and Organization
- Attention to Detail
- Patient Confidentiality and Data Security
- Team Collaboration
- Clerical Experience
- Data Collection
- HIPAA Compliance
- Payment Processing
- Regulatory Compliance
- Clerical and Filing Support
- Complaint Investigation
- Resolving Problems
Timeline
Patient Access Representative I
Sentara Norfolk General Hospital
09.2022 - Current
Food Services Worker
Sentara Norfolk General Hospital
02.2022 - 09.2022
DSP (Direct Support Professional)
AAG
03.2019 - 12.2019
High school diploma -
Grassfield High School