Summary
Overview
Work History
Education
Skills
Timeline
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Kloe Ketelsen

Anthon

Summary

Dedicated customer service professional with extensive experience delivering exceptional support and care. Certified Nursing Assistant with a natural ability to provide compassionate assistance, complemented by a solid background in financial transactions and cash register operations. Proven skills in fostering positive relationships and ensuring client satisfaction, contributing to enhanced team performance and customer experiences. Committed to leveraging expertise in service and care to create meaningful impacts in future roles.

Overview

2
2
years of professional experience

Work History

Certified Nursing Assistant

Maple Heights Nursing Home
04.2025 - 07.2025
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Cashier

Fireside Meat Market
03.2024 - 10.2024
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Caseys's General Stores
07.2023 - 10.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Education

High school diploma -

Maple Valley-Anthon Oto High School
Mapleton, IA
05.2024

Skills

  • Microsoft Office
  • Typing
  • Time management
  • Phone etiquette
  • Cash handling
  • Food service
  • Microsoft Word
  • Customer service
  • English
  • Organizational skills
  • Patient-focused care
  • Observing responses
  • Transporting patients
  • Care plan implementation
  • Vital sign recording
  • Monitoring fluids
  • Intake recording
  • Patient care
  • Maintaining privacy
  • Quick problem solver
  • Assisting with personal grooming
  • Safety precautions
  • Patient relationship building
  • Responding to emergencies
  • Chronic disease management
  • Companionship and emotional support
  • Patient lifting
  • Reliable team player
  • Toileting assistance
  • HIPAA compliance

Timeline

Certified Nursing Assistant

Maple Heights Nursing Home
04.2025 - 07.2025

Cashier

Fireside Meat Market
03.2024 - 10.2024

Cashier

Caseys's General Stores
07.2023 - 10.2023

High school diploma -

Maple Valley-Anthon Oto High School

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