Summary
Overview
Work History
Education
Skills
References
Timeline
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Kloe Wilkes

Wichita Falls,TX

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Overview

5
5
years of professional experience

Work History

Secretary

Wichita County Sheriffs Office
Wichita Falls, TX
07.2022 - Current
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Provided exceptional customer service by promptly addressing inquiries and resoling issues professionally.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timelines.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Answered multi-line phone system and enthusiastically greeted callers.

Server/Bartender

Parkway Grill
Wichita Falls, TX
04.2021 - 07.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurants standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

To-Go Server

Texas Roadhouse Restaurant
Wichita Falls, TX
03.2020 - 04.2021
  • Verified that prepared food met requirements for quality and quantity before delivery.
  • Ensured compliance with health safety standards for all food handling procedures.
  • Maintained safe food handling practices to prevent germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Regularly monitored inventory levels of restaurant supplies needed for daily operations.

Cashier

Market Street Grocery Store
Wichita Falls, TX
08.2018 - 03.2020
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Wichita Falls High School
Wichita Falls, TX
05-2021

Skills

  • Office administration
  • Calendar management
  • Customer service
  • Verbal and written communication

References

References available upon request.

Timeline

Secretary

Wichita County Sheriffs Office
07.2022 - Current

Server/Bartender

Parkway Grill
04.2021 - 07.2022

To-Go Server

Texas Roadhouse Restaurant
03.2020 - 04.2021

Cashier

Market Street Grocery Store
08.2018 - 03.2020

High School Diploma -

Wichita Falls High School

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Kloe Wilkes