K M Ameer Abdullah
Anchorage,AK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
Pacific Dataport
05.2023 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Boosted network efficiency, upgrading network components and optimizing configurations.
Person in Charge (PIC)
Fred Meyers
03.2018 - 04.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Increased customer satisfaction through consistent communication, timely updates, and effective problem solving.
Education
Master of Science - Computer Science And Engineering
Islamic University
Bangladesh09.2017
Bachelor of Science - Computer Science And Engineering
National University Bangladesh
Bangladesh02.2010
Skills
- Technical Support
- Hardware troubleshooting
- System monitoring
- Data Security
- System Upgrades
- Incident Management
- Network protocols
- Help Desk Software
- Network Administration
- Configuration Management
- Network performance monitoring
- Virtual Machine Operation
- VPN configurations
- Network Firewall Management
- Mobile Device Management
Certification
- Cisco Certified Network Associate Routing and Switching (CCNA).
- Juniper Networks Certified Associate, Junos (JNCIA-Junos).
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- CompTIA Security+ Certification.
- Google Cybersecurity Certificate.
- LPI Linux Essentials.
- Cisco Ethical Hacker Certificate.
- Fortinet Certified Associate Cybersecurity.
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Systems Administrator
Pacific Dataport
05.2023 - Current
Person in Charge (PIC)
Fred Meyers
03.2018 - 04.2023
Master of Science - Computer Science And Engineering
Islamic University
Bachelor of Science - Computer Science And Engineering
National University Bangladesh