Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL ROLES
LET'S BUILD SYSTEMS THAT WORK FOR HUMANS
Languages
Timeline
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K. Marco Henry

K. Marco Henry

Seattle,WA

Summary

Dynamic, cross-sector program leader with 8+ years delivering systems-level impact in behavioral health, public sector, technical design, and client experience innovation. Adept at translating complexity into clarity, aligning teams around purpose, and implementing agile frameworks that scale. Equally fluent in design thinking, data storytelling, and collaborative execution. Known for strong team collaboration, adaptability, and innovative problem solving, with key skills in program and database management.

Overview

7
7
years of professional experience

Work History

Database Manager & Program Strategist

Crisis Connections
04.2024 - Current
  • Designed and executed onboarding, training, and adoption strategy for Sensez9 care navigation software across statewide teams.
  • Served as U.S. liaison to offshore developers; managed agile sprint feedback, prioritized user stories, and integrated iterative design.
  • Authored over a dozen SOPs and wiki entries that now serve as the internal blueprint for program operations.
  • Managed multi-agency implementation of the Bridger Program-coordinating hospital, state, and provider systems to align data and streamline MOUD referrals.
  • Leveraged stakeholder insights to inform platform UX/UI enhancements and shape public-facing service infrastructure.

Technical Design Consultant (Freelance)

TCM Models & Talent
01.2018 - 01.2025
  • Collaborated with leading apparel brands (e.g. Brooks, Tommy Bahama) to test and refine product prototypes.
  • Provided structured feedback that informed sales demos and buyer presentations.
  • Supported product iteration cycles and launch readiness strategies.
  • Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.

Executive Account Manager

Pacific Office Automation
01.2018 - 01.2021
  • Led sales strategy across 50+ B2B clients; optimized workflows and implemented managed services.
  • Elevated territory performance from $50K to $140K/month; awarded President's Club.
  • Partnered with VP and SDR to increase revenue by $650K+ via service adoption and cross-departmental alignment.
  • Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.

Education

Bachelor of Arts - International Business & Innovative Strategy

University of Washington
Seattle, WA
06-2018

Skills

  • Program Development & Operational Scaling
  • Human-Centered Systems Design
  • Cross-Functional Leadership & Team Onboarding
  • CRM & Database Optimization (Vision Link, Salesforce)
  • Workflow Strategy & Process Documentation
  • Training Design & Change Enablement
  • UX Feedback Loops & Product Localization
  • Public-Private Partnerships & Stakeholder Engagement
  • Database Administration

Certification

  • Salesforce Sales Cloud Consultant
  • Google Analytics IQ
  • CPR/AED Certified
  • Spanish: Elementary Proficiency
  • Software: Sensez9, Vision Link, Salesforce, Microsoft 365, Google Workspace
  • ASIST Applied Suicide Prevention Certification

ADDITIONAL ROLES

  • Renaissance 21 - Program Manager, STEM Ed
  • KBCS 91.3FM - Sales & Marketing Manager
  • Target Corp. - Executive Team Leader
  • Windermere Beach Club - Aquatics Program Manager
  • Full experience available on LinkedIn or upon request.

LET'S BUILD SYSTEMS THAT WORK FOR HUMANS

  • I specialize in translating abstract vision into pragmatic execution. Whether it's care delivery, workflow design, or collaborative tech rollouts-I make complexity navigable and mission scalable.
  • Open to program strategy, product ops, or innovation consulting roles nationwide.

Languages

Spanish
Limited Working

Timeline

Database Manager & Program Strategist

Crisis Connections
04.2024 - Current

Executive Account Manager

Pacific Office Automation
01.2018 - 01.2021

Technical Design Consultant (Freelance)

TCM Models & Talent
01.2018 - 01.2025

Bachelor of Arts - International Business & Innovative Strategy

University of Washington

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