Kyra Mendy
Baltimore,MD
Summary
Dynamic retail professional with a proven track record at DTLR, excelling in customer service and problem-solving. I am recognized for boosting sales through persuasive communication and extensive product knowledge. Committed to teamwork and fostering a positive environment wherever, consistently achieving high customer satisfaction and loyalty. I am reliable and flexible, dedicated to maintaining excellence in all interactions.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
DTLR
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Provided exceptional customer service, leading by example for new associates in delivering memorable interactions.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Crew Member Team Leader
Domino's Pizza
06.2022 - 02.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Trained other employees in customer service, food safety, and performance requirements
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently; ensuring they were well-equipped to perform their duties.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Sam's Xpress Car Wash
05.2021 - 07.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD05-2028
High School Diploma -
Wilde Lake High School
Columbia, MD05-2024
Skills
- Customer service
- Problem-solving
- Reliability and punctuality
- Teamwork and collaboration
- Flexible
- Professional
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Retail Sales Associate
DTLR
10.2023 - Current
Crew Member Team Leader
Domino's Pizza
06.2022 - 02.2023
Crew Member
Sam's Xpress Car Wash
05.2021 - 07.2021
Bachelor of Science - Applied Psychology
Coppin State University
High School Diploma -
Wilde Lake High School
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