Knatuyer Fuller
Atlanta,GA
Summary
Nationally certified phlebotomy technician with hands-on training and nearly three years of hospice caregiving experience. Proven ability to perform blood specimen collection accurately while adhering to laboratory and infection-control protocols. Strong communication skills facilitate effective interactions with patients and healthcare teams. Committed to delivering compassionate, professional patient care with a focus on detail and reliability.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
03.2025 - Current
- Acted as the main point of contact for customers, handling inquiries, transactions, and appointment scheduling.
- Resolved customer issues while ensuring compliance with banking regulations and confidentiality standards, escalating complex cases as needed.
- Supported daily branch operations by balancing vaults and servicing ATMs, contributing to overall operational integrity.
Hospice Aide
Hospice Aide
04.2021 - 02.2024
- Streamlined employment process by interviewing and selecting candidates aligned with family needs.
- Provided compassionate care and support to terminally ill patients, ensuring comfort and dignity in their final stages of life.
- Assisted with daily living activities, including bathing, dressing, grooming, and feeding, to maintain patient hygiene and well-being.
- Monitored and recorded vital signs, symptoms, and changes in patient conditions, promptly reporting significant observations to the nursing staff.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans tailored to each patient's needs and preferences.
- Provided emotional support and companionship to patients and families, enhancing their comfort during difficult times.
- Maintained a clean and safe environment by performing light housekeeping duties and ensuring the proper functioning of medical equipment.
- Guided family members in caregiving techniques and end-of-life care management, empowering them for effective support.
- Adhered to all healthcare regulations and hospice policies to ensure the delivery of high-quality, ethical care.
Customer Service Representative
SP+ Airport
Atlanta, USA
02.2023 - 03.2025
- Enhanced customer experiences through effective communication and professionalism during peak traffic periods, fostering positive interactions.
- Delivered front-line assistance to travelers, addressing inquiries and offering directions to facilitate seamless journeys.
- Conducted facility inspections and cash audits, ensuring operational accuracy and compliance with established standards.
Manager
HG&P; Construction
01.2016 - 07.2021
- Oversaw daily operations and staff scheduling, ensuring efficient workflow and consistent service delivery.
- Trained team members in customer engagement and sales techniques, contributing to improved workplace productivity.
- Managed conflict resolution and conducted employee performance evaluations, promoting a positive work environment.
Education
Phlebotomist Certification -
Phlebotomy Training Specialist
Atlanta, GA02-2026
High School Diploma -
Dr. Martin Luther King Jr. High School
06-2019
Associate of Health Sciences - Radiologic Technology
Georgia State University / Atlanta Technical College
Atlanta, GA08-2026
Skills
- Patient care
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Team Collaboration
- Confidential Information Handling
- Venipuncture
- Patient Interaction
- Specimen Handling
- Medical terminology
- Vital sign monitoring
- Problem Solving
- Communication
- Patient Care
- CPR Certification
Certification
- Certified Phlebotomy Technician, 2/21/26
- NHCO Certified, Phlebotomy Training Specialist, 08/04/2026
- Early College Essentials, 12/01/24
Timeline
Retail Banker II
Woodforest National Bank
03.2025 - Current
Customer Service Representative
SP+ Airport
02.2023 - 03.2025
Hospice Aide
Hospice Aide
04.2021 - 02.2024
Manager
HG&P; Construction
01.2016 - 07.2021
Phlebotomist Certification -
Phlebotomy Training Specialist
High School Diploma -
Dr. Martin Luther King Jr. High School
Associate of Health Sciences - Radiologic Technology
Georgia State University / Atlanta Technical College