Kneatgeoh Endy
Las Vegas,NV
Summary
Dedicated professional known for strong leadership in fast-paced environments. Expertise in food preparation and inventory management, contributing to seamless operations and exceptional customer experiences. Dynamic professional with a strong background in workforce management, cash handling, and food preparation. Proven ability to lead teams and streamline operations, contributing to improved service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Smashburger
Las Vegas, Nevada
06.2023 - 01.2026
- Managed daily operations to ensure smooth workflow and team coordination.
- Developed training materials for new staff to enhance onboarding experience.
- Oversaw inventory management processes to maintain adequate stock levels.
- Maintained compliance with company policies and industry regulations consistently.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
Shift Leader
Smashburger
Las Vegas, Nevada
06.2022 - 06.2023
- Supervised daily operations to ensure efficient workflow and team performance.
- Communicated effectively with team members to foster collaboration and teamwork.
- Implemented cleaning and maintenance protocols for equipment and work areas.
- Assisted in resolving customer complaints to maintain service quality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Prepared ingredients and meals according to established recipes and standards.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
Trainer
Smashburger
Las Vegas, Nevada
01.2022 - 06.2022
- Monitored trainee performance and provided constructive feedback on skills.
- Collaborated with management to identify training needs and gaps in knowledge.
- Trained new talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Guest Service Expert
Smashburger
Las Vegas, Nevada
06.2021 - 01.2022
- Handled cash transactions efficiently and accurately during peak hours.
- Provided friendly customer service to ensure a positive dining experience.
- Collaborated with team members to manage high-volume rush periods effectively.
- Followed food safety standards while handling cash and food items.
- Delivered food promptly to tables in a busy restaurant environment.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Engaged with customers to ensure satisfaction and address inquiries promptly.
- Ensured that all orders were correct before leaving the kitchen area.
Education
Centennial High Scool
06-2014
Skills
- Team management
- Inventory control
- Customer service
- Workforce management
- Cash handling
- Food preparation
Timeline
Manager
Smashburger
06.2023 - 01.2026
Shift Leader
Smashburger
06.2022 - 06.2023
Trainer
Smashburger
01.2022 - 06.2022
Guest Service Expert
Smashburger
06.2021 - 01.2022
Centennial High Scool