Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaiylah Thompson

Dallas

Summary

Dynamic Support Technician with the United States Air Force, skilled in troubleshooting and remote support. Enhanced operational efficiency through process improvements and training initiatives. Adept at vital signs monitoring and providing compassionate patient care, fostering independence and emotional support. Proven ability to collaborate effectively within multidisciplinary teams to achieve optimal outcomes.

Background in providing patient care within clinical environment, looking to transition into new field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make meaningful impact in new professional setting.

Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities. Ready to use and develop skills in communication and patient support in Desired Position role.

Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.

Diligent Desired Position with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.

Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.

Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.

Overview

4
4
years of professional experience

Work History

Support Technician

United States Air Force
Albuquerque, NM
07.2022 - Current
  • Diagnosed and resolved technical issues for critical communication systems.
  • Provided timely support to personnel, ensuring operational readiness and system functionality.
  • Collaborated with teams to streamline troubleshooting processes, improving response efficiency.
  • Conducted regular maintenance on hardware and software, ensuring optimal performance and reliability.
  • Trained junior technicians on standard operating procedures and best practices in system support.
  • Implemented process improvements that enhanced service delivery and reduced downtime for users.
  • Managed inventory of technical supplies, ensuring availability for ongoing operations and repairs.
  • Assisted in the development of training materials to enhance technician onboarding and knowledge retention.
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.

Pct

UMN Hospital
Albuquerque, NM
02.2024 - 04.2025
  • Monitored vital signs and reported changes to healthcare team promptly.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Helped patients with daily activities, promoting independence in care routines.
  • Assisted nursing staff with patient care tasks, ensuring comfort and safety.
  • Collaborated with multidisciplinary teams to implement patient care plans effectively.
  • Documented patient information accurately in electronic health records systems.
  • Supported training of new staff on best practices for patient care procedures.
  • Engaged with patients to provide emotional support and address concerns effectively.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Education

Bachelor of Science -

Texas Women’s University
Albuquerque, NM

Community College of The Air Force
Montgomery, AL

Skills

  • Troubleshooting abilities
  • Remote support
  • Technical support
  • Troubleshooting skills
  • Repair skills
  • Vital signs monitoring
  • Patient observation
  • Blood glucose testing
  • Basic life support
  • Infection control standards
  • Blood glucose monitoring
  • Feeding assistance
  • Patient positioning
  • Adaptable
  • Professional bedside manner
  • Patient services
  • Data collection
  • Emotional support

Timeline

Pct

UMN Hospital
02.2024 - 04.2025

Support Technician

United States Air Force
07.2022 - Current

Bachelor of Science -

Texas Women’s University

Community College of The Air Force
Jaiylah Thompson