Ja'Kobe Hahn
New Orleans,La
Summary
Ambitious professional with comprehensive knowledge in team leadership, project management, and operational procedures. Possessing strong abilities to lead teams to success, handle multiple tasks, and deliver impeccable customer service. Successful track record of increasing productivity and driving customer satisfaction in previous roles. Possessing strong interpersonal skills, problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Wyndham Resorts
2025.12 - Current
- Managed guest check-in and check-out processes efficiently, ensuring a smooth experience.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction.
- Coordinated room assignments and special requests to meet guest preferences.
- Collaborated with housekeeping to maintain high standards of cleanliness and readiness.
Asst Manager
DEUX SUCRE
2023.04 - 2025.11
- Oversaw daily store operations to optimize efficiency and performance.
- Managed staff scheduling to ensure adequate coverage and productivity.
- Supervised employees, fostering teamwork and accountability.
- Maintained inventory accuracy to minimize discrepancies and losses.
- Supported smooth customer experiences through proactive problem-solving and service excellence.
- During my time at Sucre, I became a multi-unit assistant manager between our Freret and French Quarter locations.
Shift Lead
WALGREENS BOOTS ALLIANCE
2022.03 - 2023.04
- Responsible for balancing safe deposits and cash registers, training and supervising new team members, and addressing and resolving customer concerns to ensure satisfaction.
- Oversaw daily store operations and managed various projects, including executing full end-of-month (EOM) tasks and setting up new merchandise displays, demonstrating strong leadership, attention to detail, and project management skills.
Store Lead
WALMART
2020.08 - 2022.04
- Directed team activities to ensure effective workflow during peak hours and holiday seasons.
- Coordinated inventory management to optimize stock levels and enhance product displays.
- Maintained consistent communication with upper management regarding operations impacting team performance.
Education
B.S. - BUSINESS ADMIN/MANAGEMENT, CMPTR INFO SYSTEMS
Nicholls State University
Thibodaux2026-12
ASSOCIATE OF SCIENCE - CULINARY, CULINARY PROFESSIONALISM
Nicholls State University
Thibodaux2021-05
Skills
- Team management
- Coaching and mentoring
- Recruitment and hiring
- Team leadership
- Customer service
- Inventory management
Timeline
Front Desk Agent
Wyndham Resorts
2025.12 - Current
Asst Manager
DEUX SUCRE
2023.04 - 2025.11
Shift Lead
WALGREENS BOOTS ALLIANCE
2022.03 - 2023.04
Store Lead
WALMART
2020.08 - 2022.04
ASSOCIATE OF SCIENCE - CULINARY, CULINARY PROFESSIONALISM
Nicholls State University
B.S. - BUSINESS ADMIN/MANAGEMENT, CMPTR INFO SYSTEMS
Nicholls State University