Kobe Blue
West Hartford,CT
Summary
Experienced professional and manager with a diverse background spanning leadership, customer service, operations, and team development. Trusted to take initiative, solve problems independently, and manage competing responsibilities in fast-paced environments. Developed strong communication, organizational, and interpersonal skills through roles requiring sound judgment, accountability, and consistent interaction with colleagues, clients, and the public.
Overview
6
6
years of professional experience
Work History
Store Office Team Lead
Jordans Furniture
Farmington, Connecticut
07.2026 - Current
- Coordinate daily operations, team workflows, and quality assurance activities to maintain operational standards and support customer satisfaction.
- Assist with interviewing and hiring decisions, employee development, task delegation, and performance management.
- Resolve escalated customer concerns and support sales associates in addressing complex customer needs.
- Monitor team progress, communicate performance and operational challenges to management, and help establish and achieve departmental goals.
- Mediate employee conflicts and facilitate effective resolutions to maintain a collaborative workplace.
General Manager of Operations
Insomnia Cookies
Hartford , CT
10.2025 - 07.2026
- Managed daily operations, financial activities, payroll, inventory, and staffing to ensure efficient service delivery.
- Recruited, hired, onboarded, and trained employees while establishing performance expectations and operational standards.
- Analyzed operational data, KPIs, customer feedback, and performance reports to identify deficiencies and implement improvements.
- Developed and standardized operating procedures to improve workflow consistency, productivity, and accountability.
- Conducted root-cause analysis to resolve operational problems and implemented corrective measures.
- Ensured compliance with federal, state, local, and company safety and operational requirements.
General Manager of Operations
Crumbl
West Hartford, Connecticut
03.2023 - 10.2025
- Directed daily operations and implemented short- and long-term strategies to support business and profitability goals.
- Developed operational policies, staffing strategies, and scheduling practices to align resources with customer demand.
- Recruited, trained, and evaluated employees while providing ongoing feedback and performance development.
- Identified cost-saving opportunities and used operational metrics to improve efficiency and resource allocation.
- Managed inventory, suppliers, quality control, and customer service operations to maintain product and service standards.
- Developed community outreach initiatives through local organizations, donations, and marketing efforts.
Assistant Store Manager
Hot Table
West Hartford, Connecticut
06.2021 - 07.2023
- Assisted in managing daily store operations, team activities, and customer service functions in a fast-paced environment.
- Trained and developed employees in customer service standards, sales techniques, and operational procedures.
- Supervised team members, provided ongoing performance guidance, and supported employee development.
- Managed inventory, cash-handling procedures, opening and closing functions, and compliance with workplace safety standards.
Production Manager
OG Grabba
Bloomfield, Connecticut
06.2020 - 07.2023
- Oversaw daily production operations, workflow, staffing needs, and production volume to support operational goals.
- Managed inventory and materials to ensure adequate supplies and meet production requirements and customer demands.
- Maintained production records tracking labor costs, output, and quality-control results to support operational decision making.
- Coordinated equipment setup, operation, and breakdown while enforcing safety standards and collaborating with quality-control teams to maintain product standards.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT12-2023
Psychology Coursework
Capital Community College
Hartford, CTSkills
- Operations Management
- Financial Oversight
- Inventory Management
- Quality Assurance
- Performance Management
- Employee Development
- Leadership & Team management
- Customer Relations
- Resource Allocation
- Problem Solving
Timeline
Store Office Team Lead
Jordans Furniture
07.2026 - Current
General Manager of Operations
Insomnia Cookies
10.2025 - 07.2026
General Manager of Operations
Crumbl
03.2023 - 10.2025
Assistant Store Manager
Hot Table
06.2021 - 07.2023
Production Manager
OG Grabba
06.2020 - 07.2023
Bachelor of Arts - Psychology
Central Connecticut State University
Psychology Coursework
Capital Community College