Kobe Peterson
Oakboro,NC
Summary
Accomplished Patient Services Representative with a proven track record at ATRIUM HEALTH, adept in insurance verification and fostering positive client relationships. Skilled in multitasking and organization, I significantly enhanced patient satisfaction through efficient appointment scheduling and strict adherence to HIPAA compliance. Excelled in roles requiring exceptional customer service and medical terminology knowledge, ensuring seamless healthcare experiences.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Representative
ATRIUM HEALTH
04.2023 - Current
- Facilitated high volume call management by effectively prioritizing and routing calls.
- Leveraged knowledge of administration for patient guidance on procedures and offerings.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments
Tag and Title Clerk
NC DMV
07.2021 - 03.2023
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Contacted NC Motor Vehicle Department to determine status of pending titles.
Onsite Manager
Medix
01.2019 - 07.2022
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
Education
No Degree - Notary
Stanly Community College
Albemarle, NC2022
Associate of Applied Science - Science
Stanly Community College
Albemarle, NC05-2025
High School Diploma -
NORTH STANLY
New London, NC06-2016
Skills
- Healthcare
- HIPAA compliance
- Customer service
- Medical terminology
- Eligibility determination
- Problem-solving
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Money handling
- Flexible schedule
- Data entry
- Policy understanding
- Quality assurance
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- HIPAA Compliance Certification – Various Providers.
Timeline
Patient Services Representative
ATRIUM HEALTH
04.2023 - Current
Tag and Title Clerk
NC DMV
07.2021 - 03.2023
Onsite Manager
Medix
01.2019 - 07.2022
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- HIPAA Compliance Certification – Various Providers.
No Degree - Notary
Stanly Community College
Associate of Applied Science - Science
Stanly Community College
High School Diploma -
NORTH STANLY
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