Kobie Tennyson
Herriman,UT
Summary
I have spent time working in customer service and handling money. I have experience in back stocking and checking in and putting away freight, I also have experience in flooring. I know how to work under pressure and can handle busy situations. I work well with others and can also work independently; I am also very flexible with day’s and shifts. Seasoned Manager with proven success in Sales and Customer Support. Possess strong leadership skills, adept at building high-performing teams and implementing strategic plans to increase sales growth. Skilled in fostering long-term relationships with customers, ensuring top-notch service and enhancing customer satisfaction levels. Previous roles led to significant improvements in operational efficiency and revenue growth.
Overview
10
10
years of professional experience
Work History
Manager, Sales and Customer Support
Apperal Depot
West Jordan, Utah
01.2024 - 11.2025
- Led sales team in delivering exceptional customer service experiences.
- Managed customer inquiries through various communication channels effectively.
- Coordinated product returns and exchanges to ensure customer satisfaction.
- Mentored team members to enhance their sales techniques and customer engagement skills.
- Collaborated with marketing to align promotions with customer needs and preferences.
- Trained staff on new products, services, and procedures related to customer service operations.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
- Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
Car Wash Attendant
Quick Quack Car Wash
Herriman, Utah
01.2023 - 01.2024
- Operated car wash equipment to ensure efficient vehicle cleaning.
- Assisted customers with service options and payment processing.
- Maintained cleanliness of work area and surrounding facilities.
- Provided excellent customer service to enhance guest experience.
- Collaborated with team members to improve workflow efficiency.
- Maintained a clean, organized, and safe work environment.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Ensured all safety protocols were followed during the car wash process.
- Responded promptly to customer inquiries or complaints in a professional manner.
Lead Operator
Armada Nutrition
West Valley City, Utah
08.2022 - 12.2022
- Operated production machinery to ensure smooth workflow and efficiency.
- Monitored quality control standards during all stages of production.
- Trained new operators on equipment usage and safety protocols.
- Coordinated with maintenance teams to schedule timely repairs.
- Implemented process improvements to enhance operational performance.
- Conducted regular inspections to ensure compliance with safety regulations.
- Assisted in inventory management for raw materials and finished goods.
- Trained new employees on safe operating procedures and job responsibilities.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Set up machines at start of shift, checking for issues and potential malfunctions.
Manager, Sales and Customer Support
Deluxe Streetwear
Sandy, Utah
03.2019 - 07.2022
- Led sales team in delivering exceptional customer service experiences.
- Managed customer inquiries through various communication channels effectively.
- Developed training materials for new support staff onboarding processes.
- Coordinated product returns and exchanges to ensure customer satisfaction.
- Analyzed customer feedback to improve service delivery and support strategies.
- Mentored team members to enhance their sales techniques and customer engagement skills.
- Trained staff on new products, services, and procedures related to customer service operations.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
Car Wash Attendant
Gorilla Car Wash
South Jordan, Utah
03.2017 - 02.2018
- Assisted customers with service options and payment processing.
- Maintained cleanliness of work area and surrounding facilities.
- Prepped vehicles for wash by removing debris and trash.
- Provided excellent customer service to enhance guest experience.
- Collaborated with team members to improve workflow efficiency.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Ensured all safety protocols were followed during the car wash process.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Assisted customers with selection of car wash packages and add-on services.
Party Assistant
Zurchers Party Store
South Jordan, Utah
05.2016 - 12.2017
- Assisted customers in selecting party supplies and decorations.
- Organized inventory for efficient access and timely restocking.
- Set up display tables for promotional events and seasonal sales.
- Provided support during busy periods to ensure customer satisfaction.
- Collaborated with team members on event preparation and execution.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Educated customers on product features and usage for successful celebrations.
- Processed transactions accurately at the cash register during peak hours.
Skills
- Customer relationship management
- Sales training
- Complaint resolution
- Team leadership
- Performance analysis
- Product knowledge
Timeline
Manager, Sales and Customer Support
Apperal Depot
01.2024 - 11.2025
Car Wash Attendant
Quick Quack Car Wash
01.2023 - 01.2024
Lead Operator
Armada Nutrition
08.2022 - 12.2022
Manager, Sales and Customer Support
Deluxe Streetwear
03.2019 - 07.2022
Car Wash Attendant
Gorilla Car Wash
03.2017 - 02.2018
Party Assistant
Zurchers Party Store
05.2016 - 12.2017