Koby Smith

• Oversaw operations for service, parts, and warranty management.
• Managed fixed ops department, including hiring, budget oversight, and goal achievement.
• Recorded daily technician efficiencies to monitor performance.
• Maintained inventories and fostered vendor relations for optimal supply chain management.
• Utilized Excel for comprehensive documentation of operational data.
• Documented critical date milestones to track progress.
• Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
• Developed training programs for new hires within the Fixed Operations Department.
• Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.

• Obtained multiple Ford certifications, including Electrical Diagnostic and Noise Vibration and Harshness.
• Diagnosed and repaired gasoline, diesel, and electrical systems to ensure optimal performance.
• Collaborated with service paint and body department managers to enhance operational efficiency.

Filling a dual role as Service and Parts Manager of this new location for a growing company, I am tasked with the fundamentals of startup, including creating vendor and new customer relations, advertising and promotions, and operations initiation and organization. Development of sales techniques to earn customer business, as well as understanding and working closely with the sales department to ensure new inventory was available for delivery and P.D.I. processes are being completed in an efficient manner. Worked closely with manufacturers, insurance companies, and manufacturers handling warranty and insurance claims. Maintained good shop morale and loyalty with efficient technician billables. Managing parts growth and further understanding of organizational techniques, and in-depth knowledge of Light Speed DMS. Maintained warranty and service needs for the manufacturers for whom we held dealer licenses including

• Godfrey pontoon boats
• Hurricane boat group
• Carolina skiff
• Pathfinder boats
• Maverick boat group
• Suzuki marine
• Yamaha marine
• Mercury / Mercruiser marine
• Mcclain trailers

Other structured attributes to this position include.

• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
• Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
• Increased productivity, effectively managing 9 employees and crew while coordinating dispatching activities and daily ordering processes.
• Maintained positive customer service ratings for 9 consecutive months and growing, by effectively delivering personable client relations.

Worked as an aspiring diesel technician on large diesel-powered vessels, performing service maintenance and light repairs on MTU, Caterpillar, and Volvo Penta before being transferred to the outboard program when training for Optimus steering and Cox diesel outboards was achieved.

• Cox outboard diesels
• Optimus steering and controls
• Volvo Penta Diesel

In depth troubleshooting of marine high performance gasoline engines and drives. repair of all systems including engines, drives, and electrical systems. Managed jobs from start to finish and coordinated with other employees to complete tasks. Assisted with parts managing and facility maintence as well. After multiple years of full time employment, part time employment was still maintained.

Majority of products serviced include:

• Mercury racing inboard engines
• Holley EFI and HP systems
• Fountain boats
• Cigarette boats
• Velocity boats
• Baja boats

worked closely managing in house fiberglass department over seeing paint, gelcoat and fiberglass repairs

• Own and operate Marine repair company servicing all makes and models from small diesels to high performance gasoline engines, oversaw contract services including fiberglass repair, upholstery and detail services. maintained scheduling and customer interactions from major repairs to custom altercations.

Entry level marine technician that brought skills from the automotive trade to exceed at understanding marine eletrical, and propulsion systems. Making strides in education and rapidly understanding the marine industry. Worked primarily on small diesel engines and all gas propulsion such as V-drive, stern drive and direct shaft driven vessels

Brands regurlarly serviced:

• Kohler
• Westerbeke
• Volvo Penta gas and diesel
• Mercruiser
• Marine power
• Crusader
• Yanmar