Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Kodi Charbonnet
Data Entry and Patient Services
Moss Point,MS
Summary
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Equity Lifestyle Properties Inc.Gautier, MS
Member Service Representative
08.2017 - 05.2023
Job overview
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed training and worked effectively under high-pressure client services environments.
- Consistently managed more than 50 calls per day.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
AT&T Inc.Ocean Springs, MS
Retail Sales Consultant
07.2008 - 05.2013
Job overview
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Educated customers on promotions to enhance sales.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Determined solutions for clients promptly and professionally.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Exceeded sales goals by 15% on average utilizing exemplary customer service skills
Education
University of South AlabamaMobile, AL
Bachelor of Business Administration from Accounting
08.2021
University Overview
- Majored in Accounting
- Coursework in math, finance and economics
- 3.2 GPA
Mississippi Gulf Coast Community CollegeGautier, MS
Associate of Applied Arts
08.2009
University Overview
Skills
Multi-line phone talent
Database Management
Service recommendations
Report preparation
POS systems expert
Recordkeeping strengths
Professional telephone demeanor
Maintaining files
Team Player
Technical Support
Office administration
Administrative support
Timeline
University of South Alabama
Bachelor of Business Administration from Accounting
08.2021
Member Service Representative
Equity Lifestyle Properties Inc.
08.2017 - 05.2023
Mississippi Gulf Coast Community College
Associate of Applied Arts
08.2009
Retail Sales Consultant
AT&T Inc.
07.2008 - 05.2013