Kodi Parson
Customer relations
Blacksburg,VA
Summary
Dynamic leader with proven expertise in small business operations and customer relations, honed at New River Lawn & Gardens and Green Market Farms. Excelled in staff management, fostering team productivity and engagement, while driving customer satisfaction through exceptional service. Skilled in marketing and relationship building, significantly expanding market presence and client base.
Overview
12
12
years of professional experience
Work History
Owner
New River Lawn & Gardenss
02.2022 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Manager
Green Market Farms
02.2013 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Did Graduate - General Studies
New River Community College
Dublin, VASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Staff management
Timeline
Owner
New River Lawn & Gardenss
02.2022 - 11.2024
Manager
Green Market Farms
02.2013 - 06.2022
Did Graduate - General Studies
New River Community College
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