Kody Chisesi
Parrish,FL
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at AutoZone, enhancing customer loyalty through empathetic complaint resolution and informed product recommendations. My blend of critical thinking and active listening skills led to significant improvements in client satisfaction and retention, showcasing my ability to effectively address and solve customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AutoZone
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Installed batteries into customers cars Along with window wipers, Headlights and any other bulbs that needed changed
Education
GED -
William Chrisman Highschool
Independence, MO08-2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
Timeline
Customer Service Representative
AutoZone
07.2022 - Current
GED -
William Chrisman Highschool
Similar Profiles
Michael MathisMichael Mathis
Parts Specialist at AutoZoneParts Specialist at AutoZone
Darien WilsonDarien Wilson
Commercial Driver at AutoZoneCommercial Driver at AutoZone
Aiden IngersonAiden Ingerson
Auto Parts Salesman at AutoZoneAuto Parts Salesman at AutoZone
Elizabeth MaganaElizabeth Magana
Sales Associate Manager at AutoZoneSales Associate Manager at AutoZone
Amanda LaytonAmanda Layton
Emergency Room Nurse / Charge Nurse at Sarasota Memorial HospitalEmergency Room Nurse / Charge Nurse at Sarasota Memorial Hospital