Kody Rasberry
Gladewater,TX
Summary
Dynamic customer service representative with experience at Tyler Animal Emergency Hospital, excelling in crisis management and patient care. Proven ability to enhance client satisfaction through effective problem-solving and adaptability in high-pressure environments. Proficient in Avimark and committed to maintaining safety protocols while delivering exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Tyler Animal Emergency Hospital
Tyler, USA
06.2025 - Current
- At the front desk of a veterinary hospital, I greeted clients, managed check-ins and check-outs, and answered incoming calls while taking detailed messages.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- This role allowed me to build strong customer service skills in a fast-paced, client-focused environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained clean lobby and disinfected exam rooms between patients to ensure a safe environment.
- Restocked supplies and organized inventory to support efficient operations.
Volunteer
Longview Regional Medical Center
Longview, USA
05.2024 - 08.2024
- Applied room disinfection protocols and response strategies for emergent situations, enhancing hospital readiness and adaptability.
- Supported staff across multiple hospital departments, contributing to operational knowledge and improved patient care.
- Ensured compliance with safety protocols during all volunteer activities.
- Completed assigned tasks efficiently and accurately by following supervisor directions.
Education
Majoring in Pre-Radiological Technology -
Tyler Junior College
Tyler, TX04-2026
High School Diploma -
Rusk High School
Rusk, TX05-2025
Skills
- Customer service
- Conflict Resolution
- Patient care
- Transaction Management
- Quality Assurance
- Product Knowledge
- Microsoft Office Suite
- Avimark
- Task prioritization
- Risk Assessment
- Creative solutions
- Adaptability skills
Skills
Avimark, Quick learner with effective and accurate use of veterinary practice management software, Microsoft Office Suite, Skilled in Microsoft Word and Excel for documentation, data entry, and reporting, Knowledgeable in proper cleaning and disinfecting protocols to maintain a safe and sterile environment, Fast learner with the ability to quickly understand new systems, tools, and workflows
Certification
BLS Certification
Timeline
CSR
Tyler Animal Emergency Hospital
06.2025 - Current
Volunteer
Longview Regional Medical Center
05.2024 - 08.2024
Majoring in Pre-Radiological Technology -
Tyler Junior College
High School Diploma -
Rusk High School