KOFFI KITIKA
District Heights,MD
Summary
Dynamic professional with a strong background in customer service and law enforcement. At Cyrile ADENKA, I enhanced store appeal and fostered customer loyalty. As a Police Officer, I conducted investigations that improved community safety and built trust. Proven skills in teamwork and problem-solving drive my commitment to excellence.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Sales Associates
Seven Eleven Stores
3730 Branch Ave Temple Hills, MD 20748
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Police Officer
TOGOLESE NATIONAL POLICE GOVERNMENT
Lome TOGO WEST AFRICA
01.2017 - 01.2023
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Apprehended offenders and conducted interviews and interrogations.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
- Trained other officers in firearms and self-defense tactics.
- Obtained information from arrested subjects to conduct debriefings.
- Checked vehicle equipment for proper functioning prior to use.
Education
Bachelor of Science - Commerce And Finance
IAEC
Lome TOGO07-2014
BTS ( Brevet De Technicien Superieur) - Logistic Transport And Transit
IAEC
LOME TOGO07-2014
Certificate of Technical Studies - Word, Excel, Windows, PC Maintenance
LAKAZA
Lome Togo 09.2013 - 03.2014
GED -
Lycee De Kpodzi
Kpalime TOGO06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
French
Full Professional
Timeline
Sales Associates
Seven Eleven Stores
03.2025 - Current
Police Officer
TOGOLESE NATIONAL POLICE GOVERNMENT
01.2017 - 01.2023
Certificate of Technical Studies - Word, Excel, Windows, PC Maintenance
LAKAZA
09.2013 - 03.2014
Bachelor of Science - Commerce And Finance
IAEC
BTS ( Brevet De Technicien Superieur) - Logistic Transport And Transit
IAEC
GED -
Lycee De Kpodzi