Koffitsey Atandji
Hyattsville,MD
Summary
Dynamic professional with a proven track record at Whole Food Market, enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in inventory management and team cooperation, I successfully streamlined processes, reduced waste, and fostered strong stakeholder relationships, driving engagement and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate
Whole Food Market
07.2011 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Manager
Shake Shack
08.2016 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Supervisor
Starbucks
05.2012 - 05.2016
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Supervisor
Au Bon Pain
08.2008 - 07.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts - German Language And Literature
UNIVERSITY OF LOME
TOGO04-2004
Associate of Arts - Teaching
UNIVERSITY OF LOME
Togo04-2004
Associate of Arts - Early Childhood Special Education
Montgomery College
Rockville, MD05-2016
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Customer engagement
- Decision-making
- Oral communication
- Product knowledge
- Point of sale operation
- Verbal and written communication
- Friendly and helpful
- Team cooperation
- Inventory and stocking
Certification
- Certified [butcher, Whole foods market - 2024
Languages
English
Full Professional
Spanish
Limited Working
French
Native or Bilingual
German
Full Professional
Russian
Elementary
Timeline
Manager
Shake Shack
08.2016 - 05.2018
Supervisor
Starbucks
05.2012 - 05.2016
Associate
Whole Food Market
07.2011 - Current
Supervisor
Au Bon Pain
08.2008 - 07.2011
Bachelor of Arts - German Language And Literature
UNIVERSITY OF LOME
Associate of Arts - Teaching
UNIVERSITY OF LOME
Associate of Arts - Early Childhood Special Education
Montgomery College
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