Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Host/Server/Bartender/Supervisor
Busboys and Poets
06.2021 - Current
Assisted other departments when needed such as bussing tables or delivering food orders.
Greeted incoming guests to escort to assigned dining area and present menus.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Trained new bartenders on drink preparation and upselling techniques.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Maintained inventory of liquor, beer, wine, and other beverage items.
FRONT OF HOUSE MEMBER
CHICK FIL A
08.2020 - 02.2021
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Processed payments on cash register and counted back bills and change to patrons.
Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
Crew Member
FIVE GUYS
06.2019 - 01.2020
Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
Operated fryers and grills according to instructions to maintain safety and food quality.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Seafood/Deli Clerk
SAFEWAY-Columbia, Maryland
Columbia, Maryland
02.2018 - 12.2018
Assisted customers with selecting products from the deli case or menu board.
Checked signage and pricing to verify accurate displays on counters and in cases.
Stocked shelves with fresh items daily.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Sales Associate
ROCKPORT
02.2018 - 08.2018
Cleaned shelves, counters and tables to maintain organized store.
Trained new team members in cash register operation, stock procedures, and customer services.
Organized stockroom shelves according to size, color or style.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Adapted sales strategies based on customer interactions and feedback to improve results.
Back of House
CHIPOTLE MEXICAN GRILL-Columbia, Maryland
Columbia, Maryland
06.2017 - 02.2018
Coordinated daily operations in the kitchen including food preparation, service, cleaning and storage.
Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
Monitored temperatures of prepared food and cold-storage areas.
Prepared variety of foods according to exact instructions and recipe specifications.
Conducted quality control checks on ingredients, cooked dishes and finished meals prior to serving.
HOST
UNO’S- Ellicott City, Maryland
Ellicott City, Maryland
02.2017 - 06.2017
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Stocked server areas with supplies before, during and after shifts.
Helped service staff handle demand by distributing food and beverages.
Took reservations from patrons by phone or online.
Cashier
7-Eleven- Columbia, Maryland
Columbia, Maryland
09.2016 - 02.2017
Stocked shelves with merchandise when needed.
Balanced daily transactions on a computerized point-of-sale system.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Host
Champps Restaurant-Columbia, Maryland
Columbia, Maryland
08.2015 - 08.2016
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Greeted customers, answered questions and recommended specials to increase profits.
Cashier/Bakery Sales Clerk
Safeway- Ellicott City, Maryland
Ellicott City, Maryland
08.2014 - 07.2015
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Processed returns and exchanges of merchandise in accordance with store policies.
Learned roles of other departments to provide coverage and keep store operational.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Administrative Assistant
Levirops Nig Limited- Lagos, Nigeria
Lagos, Nigeria
12.2013 - 06.2015
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Internship
Sunshine Bakery
Lagos, Nigeria
01.2013 - 12.2013
Maintained accurate records of all activities performed throughout internship period.
Assessed company operations for compliance with safety standards.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Political Science And Government
Bowie State University
12-2022
Associate of Science -
Howard Community College
12.2018
High School Diploma -
Wilde Lake High School
05.2015
Skills
Brand Representation
Team Player
Multitasking proficiency
Microsoft Proficiency
Strategic Planning
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Host/Server/Bartender/Supervisor
Busboys and Poets
06.2021 - Current
FRONT OF HOUSE MEMBER
CHICK FIL A
08.2020 - 02.2021
Crew Member
FIVE GUYS
06.2019 - 01.2020
Seafood/Deli Clerk
SAFEWAY-Columbia, Maryland
02.2018 - 12.2018
Sales Associate
ROCKPORT
02.2018 - 08.2018
Back of House
CHIPOTLE MEXICAN GRILL-Columbia, Maryland
06.2017 - 02.2018
HOST
UNO’S- Ellicott City, Maryland
02.2017 - 06.2017
Cashier
7-Eleven- Columbia, Maryland
09.2016 - 02.2017
Host
Champps Restaurant-Columbia, Maryland
08.2015 - 08.2016
Cashier/Bakery Sales Clerk
Safeway- Ellicott City, Maryland
08.2014 - 07.2015
Administrative Assistant
Levirops Nig Limited- Lagos, Nigeria
12.2013 - 06.2015
Internship
Sunshine Bakery
01.2013 - 12.2013
Bachelor of Science - Political Science And Government
Bowie State University
Associate of Science -
Howard Community College
High School Diploma -
Wilde Lake High School
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