Afanwi Tanifum
Houston,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
Marketing center inc
02.2023 - 11.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Maintained strong call control and quickly worked through scripts to address problems
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Offered resolutions to de-escalate calls and solve customer issues
- Managed over 50 customer calls per day.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Mentored junior team members and managed employee relationships
Floor Staff Member
Regal Cinemas
11.2022 - 02.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communication with customers professionally and proactively to provide product information and advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier Team Lead
Pollo Loco
03.2022 - 10.2022
- Processed payments promptly for customers to exceed productivity standards
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Trained new team members in cash register operation, stock procedures and customer services
- Helped customers find specific products, answered questions and offered product advice
- Learned roles of other departments to provide coverage and keep store operational
Runner
Star Cinema Grill
04.2021 - 12.2021
- Collected food and quickly delivered to customers' tables
- Greeted customers and employees pleasantly and maintained upbeat demeanor
- Handled various errands for employees throughout company
- Responded quickly to customer concerns and escalated major issues to management
- Assisted servers to optimize guest dining experience
- Stocked service station with napkins and condiments for ease of use during busy periods
- Maintained table settings by removing courses, replacing utensils and refilling beverages
Education
High School Diploma -
International Leadership of Texas KWHS
Richmond, TX05.2023
Skills
- Attention to Detail
- Customer Service
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Creative Thinking
- Team Cooperation
- Strong problem-solving and decision-making abilities
- Organized and detail-oriented
- Ability to work under pressure and multitask
- Account Updating
- Technical Support
- Customer Relationship Management
Certification
CPR Training, 2023
Languages
English
Spanish
Chinese (Mandarin)
Timeline
Call Center Representative
Marketing center inc
02.2023 - 11.2023
Floor Staff Member
Regal Cinemas
11.2022 - 02.2023
Cashier Team Lead
Pollo Loco
03.2022 - 10.2022
Runner
Star Cinema Grill
04.2021 - 12.2021
High School Diploma -
International Leadership of Texas KWHS