Kole Karlvik
Seattle,WA
Summary
Guest-focused hospitality professional supporting front desk operations, arrivals and departures, billing accuracy, and guest recovery in fast-paced luxury environments. Brings hands-on experience guiding teams, resolving concerns, and maintaining smooth service flow while using Opera PMS/Cloud and upholding high guest service standards.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Wild Pines Coffee
Raymond, Washington
08.2026 - Current
- Supervised Wild Pines Coffee shift operations and guided barista team tasks.
- Prepared espresso drinks, brewed coffee, and maintained drink quality standards.
- Managed cash handling, register counts, and customer payment transactions.
- Monitored opening and closing routines for café readiness and security.
FRONT DESK SUPERVISOR
FAIRMONT SCOTTSDALE PRINCESS
12.2024 - Current
- Delivers luxury-level guest service in alignment with Fairmont brand and AAA 5-Diamond standards.
- Coordinated front office operations for arrivals, departures, room assignments, and guest recovery to enhance guest experience.
- Resolved guest concerns, de-escalated issues, and implemented service recovery solutions to maintain brand standards.
- Guided agents and directors during peak periods, assisting with problem-solving and ensuring seamless service flow.
- Strong sense of knowledge of arrivals, departures, room assignments, billing accuracy, and guest folios using Opera PMS/Cloud.
ASSISTANT MANAGER
DAIRY QUEEN
07.2021 - 07.2023
- Managed daily restaurant operations, ensuring efficient staff scheduling, effective inventory control, and cohesive team supervision.
- Trained and mentored team members, reinforcing service quality and brand standards to enhance customer experience.
- Addressed and resolved customer concerns promptly, contributing to consistently high levels of guest satisfaction.
- Conducted regular checks to ensure cleanliness, safety, and operational standards were consistently met
Education
Bachelor of Science - Business Administration – Minor in Hospitality Management
GRAND CANYON UNIVERSITY
Phoenix, AZ04-2025
Associate of Arts -
Grays Harbor College
Aberdeen, WA06-2023
Skills
- Customer service excellence
- Leadership
- Problem solving
- Conflict resolution
- Adaptability
- Growth-minded
- Accountability
Personal Information
Title: HOSPITALITY PROFESSIONAL
ABOUT ME
A hard-working individual who strives for guest satisfaction in all areas. Very passionate about having a growth mindset and building successful teams.
Timeline
Barista Shift Supervisor
Wild Pines Coffee
08.2026 - Current
FRONT DESK SUPERVISOR
FAIRMONT SCOTTSDALE PRINCESS
12.2024 - Current
ASSISTANT MANAGER
DAIRY QUEEN
07.2021 - 07.2023
Bachelor of Science - Business Administration – Minor in Hospitality Management
GRAND CANYON UNIVERSITY
Associate of Arts -
Grays Harbor College