KOLSON KENNEDY
Lascassas,TN
Summary
Customer-focused Crew Member with expertise in cash handling and customer engagement. Proven track record of collaborating effectively with team members to ensure efficient operations. Skilled in maintaining cleanliness standards and providing exceptional service.
Experienced with managing intake processes and client relations. Utilizes organizational and interpersonal skills to ensure seamless client onboarding. Knowledge of effective data management and client support strategies.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Adapt Health
Home
01.2026 - Current
- Facilitated patient intake process, ensuring accurate documentation and compliance with healthcare regulations.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Managed scheduling and follow-up appointments, enhancing patient experience and operational efficiency.
- Conducted thorough assessments to determine patient needs and eligibility for services provided by Adapt Health.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Crew Member
Sonic Drive In
Murfreesboro, TN
12.2021 - 12.2025
- Greeted customers in a friendly and performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Placed orders into POS systems and handled cash and credit transactions.
- Restocked shelves with merchandise throughout shift.
- Followed health department regulations for handling food products properly.
- Followed all safety and security procedures to reduce risks.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
Education
HIGH SCHOOL DIPLOMA - undefined
Oakland High School
Murfreesboro, TNSkills
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Taking Phone calls
- Microsoft Excel
- Documentation
- Progress reporting
- Follow-up skills
- Records management
- Client intake
- Empathic communication
- Insurance verification
- Problem-solving
- Clear communication
Timeline
Intake Specialist
Adapt Health
01.2026 - Current
Crew Member
Sonic Drive In
12.2021 - 12.2025
HIGH SCHOOL DIPLOMA - undefined
Oakland High School