Koltin Gosnell
Asheville,NC
Summary
Detail-oriented manager, skilled in visual merchandising and retail management. Successfully implemented store layout changes and trained teams on best practices, ensuring high standards of customer service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hollister Co.
Ash, North Carolina
10.2025 - Current
- Supervised daily operations, scheduling shifts and assigning duties to ensure efficient workflow.
- Addressed customer service inquiries and complaints promptly to maintain high satisfaction levels.
- Supported team training and onboarding for new staff members.
- Organized merchandise displays to maximize product visibility and appeal, supporting sales efforts.
Assistant Manager
Abercrombie and Fitch
Asheville, North Carolina
01.2025 - 10.2025
- Managed daily store operations and ensured efficient customer service.
- Executed store layout changes to improve traffic flow and increase product visibility.
- Coached staff on visual standards and display techniques to maintain consistency.
Full-time Keyholder
Hollister Co.
Commerce, Georgia
05.2023 - 01.2025
- Executed key holder responsibilities, including opening and closing store, ensuring security and readiness for operations.
- Directed employees on tasks and customer service standards, fostering a positive and fun work environment.
- Streamlined backroom storage organization, enhancing space utilization and accessibility.
Brand Representative/Lead Brand Representative
Hollister Co.
Commerce, Georgia
04.2021 - 05.2023
- Greeted guests and provided customer service.
- Processed customer transactions accurately and efficiently at the retail checkout.
Education
Bachelor of Science - Political Science
University of North Georgia
Gainesville, GASkills
- Customer service
- Team building
- Project management
- Visual merchandising
- Data analysis
- Conflict resolution
- Critical thinking
- Retail operations management
- Scheduling and planning
Certification
Microsoft Word
References
References available upon request.
Timeline
Assistant Manager
Hollister Co.
10.2025 - Current
Assistant Manager
Abercrombie and Fitch
01.2025 - 10.2025
Full-time Keyholder
Hollister Co.
05.2023 - 01.2025
Brand Representative/Lead Brand Representative
Hollister Co.
04.2021 - 05.2023
Bachelor of Science - Political Science
University of North Georgia