Kolton Gebert
Aurora,CO
Summary
Highly motivated individual with excellent problem-solving skills and 8+ years’ providing superb customer service. Possess outstanding communication, analytical and organizational skills as well as an aptitude for quickly learning new technology. Excels in both team environment and independently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Shoe Palace
Multiple Location In Denver, CO Area
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible for preparing and shipping out online orders.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Associate
Nike
5050 Factory Shops Blvd. Castle Rock, CO 80108
01.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Merchandising Assistant
Total Wine & More
Centennial, CO
01.2022 - 12.2023
- Maintain inventory by restocking shelves with products. Experience in showcasing merchandise, provide excellent customer service by maintaining product knowledge, help customers find specific products, answer questions. Trained on POS cash registers.
Return Processor
Transamerican Auto Parts
Montbello, CO
02.2021 - 11.2022
- Interfaced with customers from multiple locations via phone and email to assess return to make sure it is compliant with return policy. Evaluate the products to be returned, prepare for replacement on shelves and process documentation for return.
Sales Associate
Crocs Inc
Grapevine, TX
05.2020 - 02.2021
- Assisted customers by helping them select products. Drive sales by engaging in customers, suggestive selling and sharing product knowledge. I processed new merchandise into the store’s inventory system and sorted and stocked the backroom and store shelves as needed. Proficient on the cash register.
Lead Valet Attendant
Laz Parking
Dallas-Fort Worth, TX
09.2015 - 03.2020
- Parked and retrieved customer vehicles in a safe and efficient manner. Provided accurate and timely documentation of vehicle, check for vehicle damage and other conditions prior to service. Promoted courteous treatment of customers and resolved guest service issues. Supervised other Valet attendants and responsible for opening and closing the site.
Lifeguard
Hawaiian Falls
The Colony, TX
05.2014 - 09.2014
- Actively observed patrons of the park to ensure their safety. Enforced pool regulation and water safety policies. Trained in emergency procedures, like CPR and first aid.
Education
Associate Degree -
Brookhaven Junior College
Farmers Branch, Texas12.2017
High School -
Flower Mound High School
Flower Mound, Texas06.2016
Skills
- Customer Service
- Detail-Oriented
- Analytical Skills
- Good Work Ethic
- Networking
- Adaptable
- Attention to Detail
- Willingness to Learn
- Professionalism
- Team Player
- Strong Communication Skills
Certification
CPR
TECHNICAL SKILLS
Cash Register
Forklift Operator
Outlook
Data Entry
Warehouse
BOT purchasing software
Timeline
Assistant Manager
Shoe Palace
03.2024 - Current
Sales Associate
Nike
01.2024 - 03.2024
Merchandising Assistant
Total Wine & More
01.2022 - 12.2023
Return Processor
Transamerican Auto Parts
02.2021 - 11.2022
Sales Associate
Crocs Inc
05.2020 - 02.2021
Lead Valet Attendant
Laz Parking
09.2015 - 03.2020
Lifeguard
Hawaiian Falls
05.2014 - 09.2014
Associate Degree -
Brookhaven Junior College
High School -
Flower Mound High School