Komi Frederic Junior Azouma
Edison,USA
Summary
- Supervise daily store operations and support team members to ensure excellent customer service and efficient workflow.
- Assist pharmacists with prescription processing, customer inquiries, and pharmacy operations.
- Manage inventory, restock products, and ensure accurate stock levels.
- Handle cash transactions and operate POS systems while maintaining accuracy and accountability.
- Resolve customer concerns professionally and maintain a positive shopping experience.
Overview
2027
2027
years of professional experience
Work History
Shift Lead Manager
Walgreens
Edison, NJ
04.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained team members on customer service best practices to enhance the shopping experience.
- Managed inventory levels, facilitating timely restocking of merchandise on sales floor.
- Streamlined workflow processes, improving efficiency in store operations and task completion.
- Resolved customer inquiries and complaints effectively, enhancing customer satisfaction rates.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Set overall vision and provided team leadership.
Pharmacy Technician
Walgreens
Edison, NJ
2024 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring availability of essential pharmaceuticals.
- Educated patients on medication usage and potential side effects.
- Processed prescription orders using pharmacy management software efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Assistant Manager
G&G communication
Lomé
01.2020 - 09.2023
- Welcomed and assisted visitors, directing them to the appropriate departments or staff members.
- Managed incoming inquiries in person, by phone, and via email while providing accurate information and support.
- Implemented and maintained office procedures to improve workflow and operational efficiency.
- Maintained and organized company records, ensuring accurate documentation and easy file retrieval.
- Prepared and edited professional correspondence, including letters, memos, and emails.
- Coordinated administrative tasks, including scan documents, scheduling meeting rooms, setting up conference calls, and taking messages.
Education
High School Diploma -
Lycée Moderne Providence
Lome Togo 07.2019
Timeline
Shift Lead Manager
Walgreens
04.2024 - Current
Assistant Manager
G&G communication
01.2020 - 09.2023
Pharmacy Technician
Walgreens
2024 - Current
High School Diploma -
Lycée Moderne Providence
Skills
Customer Service Excellence
Team Leadership
Inventory Management
Cash Handling & POS Systems
Prescription Processing Support
Problem Solving
Time Management
Strong Communication Skills
Multitasking in Fast-Paced Environments
Bilingual: French (Fluent)