Summary
Overview
Work History
Education
Skills
Certification
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Timeline
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Shakir Terry

Leesburg,FL

Summary

Bachelor's degree candidate in Social Work from UCF, following completion of AA from DSC. Plans to pursue Master's degree in Marriage Counseling, Family Therapy, Human Behavior, and Child Psychology. Recognized for reliability, attention to detail, efficiency, and leadership skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Dunkin' Donuts
Leesburg, FL
05.2025 - Current
  • Supervised daily operations and ensured team adherence to company standards.
  • Trained and mentored new staff in operational procedures and customer service.
  • Collaborated with management on improving operational efficiency and processes.
  • Addressed any issues or concerns raised by staff during shifts.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.

Barista

Starbucks
Palm Coast, Florida
11.2024 - 02.2025
  • Prepared high-quality coffee and espresso beverages for customers.
  • Maintained cleanliness and organization of workstations and equipment.
  • Provided exceptional customer service and resolved customer inquiries.
  • Collaborated with team members to meet peak service demands efficiently.
  • Engaged customers with product recommendations and promotional offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Shift Leader

Dunkin Dounts
Palm Coast, FL
12.2021 - 03.2024
  • Managed cash handling and food service operations to ensure accuracy and efficiency.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Delivered exceptional customer service while resolving complaints promptly and professionally.
  • Supervised employees to uphold productivity and maintain high customer service standards.
  • Delegated tasks to staff effectively, maintaining an organized work environment.
  • Assisted in training new employees on shift operations to enhance team performance.

Delivery Driver

Chen's Great Wall Inc.
Palm Coast, FL
03.2019 - 03.2024
  • Delivered customer orders efficiently and promptly.
  • Provided exceptional customer service to enhance satisfaction.
  • Demonstrated strong time management skills to optimize delivery processes.
  • Established reliability through consistent and timely order fulfillment.

Paraprofessional

Bunnell Elementary
Bunnell, FL
08.2019 - 07.2021
  • Recorded student behavior data for effective monitoring and support.
  • Assisted teachers in providing individual attention to students.
  • Ensured classroom focus during instructional periods to maximize learning.
  • Facilitated small group interactions to promote engagement and fluency.

Server

Hammock Dunes Club
Palm Coast, FL
12.2019 - 10.2020
  • Delivered exceptional service to guests, enhancing overall experience.
  • Collaborated with kitchen staff to ensure timely food and beverage delivery.
  • Maintained cleanliness and organization of dining areas throughout service shifts.
  • Assisted with menu knowledge, answering member inquiries regarding food selections.

Paraprofessional

Wadsworth Elementary School
Palm Coast, FL
08.2018 - 06.2019
  • Monitored and assessed student behaviors to identify improvement areas.
  • Implemented behavior plans and incentives to promote positive conduct.
  • Assisted in classroom management, supporting teachers and students effectively.
  • Evaluated behavioral interventions for effectiveness and adaptation.

Direct Care Staff

MedMedina Enterprises
Palm Coast, FL
04.2017 - 09.2018
  • Achieved daily application of behavior plans to enhance client progress.
  • Enforced independence among clients through tailored support strategies.
  • Delivered comprehensive care services to meet individual client needs.
  • Obtained Med certification to ensure adherence to industry standards.
  • Completed CPR certification for emergency response readiness.
  • Acquired CPI certification to manage crisis situations effectively.

Grocery Clerk

Publix
Palm Coast, FL
03.2016 - 08.2017
  • Stocked shelves efficiently to enhance inventory organization and accessibility.
  • Provided exceptional customer service to address inquiries and resolve issues promptly.
  • Demonstrated attention to detail in maintaining accurate inventory records.
  • Implemented efficiency measures to optimize stock replenishment processes.

Swing Manager

McDonald's
Palm Coast, FL
01.2015 - 07.2016
  • Executed efficient and effective shift management for optimal operations.
  • Delivered exceptional customer service to enhance client satisfaction.
  • Managed monetary transactions accurately and securely.
  • Maintained food safety certification to ensure compliance with health standards.
  • Demonstrated strong attention to detail in all tasks performed.

Education

Associate in Science (AS) - Medical Assisting

Keiser University
Daytona Beach, FL
07.2014

Associate of Arts - General Studies

Daytona State College
Daytona Beach, FL

Skills

  • Staff training and development
  • Operational efficiency
  • Customer service excellence
  • Performance management
  • Shift supervision and coordination
  • Cash handling expertise
  • Problem resolution strategies
  • Team collaboration and support
  • Effective communication skills
  • Work delegation

Certification

Driver's License

<Enter your own>

Authorized To Work: Yes

Timeline

Shift Lead Manager

Dunkin' Donuts
05.2025 - Current

Barista

Starbucks
11.2024 - 02.2025

Shift Leader

Dunkin Dounts
12.2021 - 03.2024

Server

Hammock Dunes Club
12.2019 - 10.2020

Paraprofessional

Bunnell Elementary
08.2019 - 07.2021

Delivery Driver

Chen's Great Wall Inc.
03.2019 - 03.2024

Paraprofessional

Wadsworth Elementary School
08.2018 - 06.2019

Direct Care Staff

MedMedina Enterprises
04.2017 - 09.2018

Grocery Clerk

Publix
03.2016 - 08.2017

Swing Manager

McDonald's
01.2015 - 07.2016

Associate in Science (AS) - Medical Assisting

Keiser University

Associate of Arts - General Studies

Daytona State College

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