KOMLA SALAKA
Silver Spring,MD
Summary
Results-oriented healthcare and retail operations business leader with over 10 years of experience in day-to-day business operations management. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable business operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.
Overview
13
13
years of professional experience
Work History
Operations Manager
Yum Brands Inc
Rockville, MD
09.2017 - Current
- Direct, recruit, train and develop staff policies for 35 employees resulting in employee morale boost and 20% increase in sales revenue
- Accelerate efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Develop and distribute employee work schedules based on operational needs and employee requests.
- Keep records of expenses and monitor budget while recommending opportunities for cost savings.
- Oversee financial management activities, including budget management, accounting and payroll.
- Monitor and notify senior management on expenditures and plans concerning budget and fiscal matters.
- Plan and allocate available Human and financial resources that streamlined production, reduced cost of production by 12% and improved overall operation system
- Implement innovative programs such as training, hiring process and effective communication that improved employee productivity by 10% and reduce turnover by 12% in first year
- Train and promote two (2) Store managers and three (3) junior supervisors
Business Analyst
Washington Hospital Center
Washington, DC
01.2015 - 11.2016
- Identified, investigated, and analyzed business data, claims submission process to improve speed, optimized proper payment and complied with Medicare and Medicaid programs laws and regulations
- Manipulated data using pivot tables, pivot charts and macros in Excel to enhance and support decisions making process.
- Optimized management roles at all levels, facilitated communication and adjusted culture to be more open and productive
- Boosted company efficiency and customer satisfaction by streamlining or eliminating inefficient processes
- Under department leader, analyzed and reviewed Medicare and Medicaid claims that ensured full compliance of Medicare and Medicaid rules and regulations resulting in payment of 1.5 million yearly
- Collected and analyzed data (clinical & non-clinical) using quantitative and qualitative methods that impacted the delivery of healthcare to patient
- Liaised with code and billing office to ensure full and proper documentation of patients chart is consistent to Medicare and Medicaid regulations before submission
Operations Manager
CVS Health
Washington, DC
10.2009 - 11.2015
- Managed daily operations tasks that include product ordering, inventory control, forecasting sales, monitoring daily labor and performed openings and closing of store consistently to organization policies
- Implemented policies and standard operating procedures for continuous improvement.
- Performed some administrative duties such as staff management, executing daily and weekly scheduling and reviewing profit and lost report to address operations flawless and stayed consistent to profit goals
- Gathered and analyzed information, planned and conducted various data reviews and studies to assess ongoing operations vulnerabilities and recommended appropriate action
- Provided executive management with recommendations that improve and/or overcome shortfalls and deficiencies of operation processes and formulated simple business solution to complex problem
- Managed 60 employees and 6 juniors leaders successfully in fast-paced environment through proactive communication and positive feedback
- Analyzed business data, prepared reports and other substantive research to assess and evaluate store operations process to improve
- Achieved or surpassed store sales targets by double digit (12%)
- Reduced operational costs and increased unit profits by 15%
- Reduced absenteeism by 25% and turnover by 35% by implementing strategic recruiting method and consistent staff development plan and listening to employees needs
Education
Master of Science - Healthcare Services Administration
Strayer University
Rockville, MD2016
Skills
- Team leadership & time management Skills
- Analytical & strong organizational skills
- Powerful negotiation & communication skills
- Risk Management analysis & Regulatory requirements
- Data collection & analysis Skills
- Business planning & Performance improvement skills
- Patient relations & Schedule management
Timeline
Operations Manager
Yum Brands Inc
09.2017 - Current
Business Analyst
Washington Hospital Center
01.2015 - 11.2016
Operations Manager
CVS Health
10.2009 - 11.2015
Master of Science - Healthcare Services Administration
Strayer University
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