Komlan Mable
Operations Manager
Concord,NC
Summary
Highly skilled operations manager with over 15 years of experience and a proven track record of success in hospitality and production, quality assurance, and leadership. Great expertise in streamlining operations, driving continuous process improvement and cross-functional collaboration to enhance throughput, fostering the development of high-performing teams, and motivating staff to achieve their objectives.
Overview
22
22
years of professional experience
2
2
Languages
1
1
year of post-secondary education
Work History
Operations Manager
LSG Sky Chefs
Charlotte, NC
09.2017 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Operations Supervisor
LSG Sky Chefs
Charlotte, NC
01.2014 - 08.2017
- Supervise daily area / department activities in CSC.
- Manage allocated labor to maximize productivity. Schedule and control employees to meet labor productivity and overtime targets.
- Document and follow up on all department processes in order to implement improvements.
- Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.).
- Document and follow up on all department processes in order to implement improvements. Ensure compliance with customer specifications, quality standards, FDA, HACCP and other regulations.
- Plan / Implement and control cost budget in area of responsibility; initiate and steer corrective actions in case of deviations. Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase
Inventory Manager
Harris Teeter Inc
Charlotte, NC
04.2013 - 01.2014
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Diminished accidents 95% by identifying root causes for corrective action.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted inventory audits with 99% accuracy following company procedures.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Integrated warehouse operations with existing and new business processes.
Customer Service Representative
Husqvarna USA
Charlotte, NC
01.2013 - 04.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Store Sales Manager
The Pantry Inc.
Charlotte, NC
01.2003 - 01.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 80%.
- Submitted reports to senior management to aid in business decision-making and planning.
- Multiplied earnings through sales goal achievement, customer service improvements by 75% and commitment to team objectives.
- Liaised with management to establish quality standards and develop budget.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Education
MBA - Business Management
University of Phoenix
Tempe, AZ 01.2023 - 04.2024
Bachelor of Science - Business Management
University of North Carolina At Charlotte
Charlotte, NC 01.2008 - 12.2010
Associate of Science - Business Administration And Management
Central Piedmont Community College
Charlotte, NC 01.2005 - 12.2007
Skills
Food service or hospitality background
ServSafe and HAACP certification
Project development and life cycle
Six Sigma Yellow belt
Six sigma Lean professional
Change Management Specialist
Food service or hospitality background
Problem solving and excellent interpersonal skills
Work flow planning
Timeline
MBA - Business Management
University of Phoenix
01.2023 - 04.2024
Operations Manager
LSG Sky Chefs
09.2017 - Current
Operations Supervisor
LSG Sky Chefs
01.2014 - 08.2017
Inventory Manager
Harris Teeter Inc
04.2013 - 01.2014
Customer Service Representative
Husqvarna USA
01.2013 - 04.2013
Bachelor of Science - Business Management
University of North Carolina At Charlotte
01.2008 - 12.2010
Associate of Science - Business Administration And Management
Central Piedmont Community College
01.2005 - 12.2007
Store Sales Manager
The Pantry Inc.
01.2003 - 01.2013