Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Kona McEntee

Tempe,AZ

Summary

Experienced food and hospitality worker, dedicated to ensuring that day-to-day operations are being handled to proper store/restaurant standards, with a focus on connecting with and understanding coworkers' individual strengths to improve morale and encourage a more pleasant work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Lead

Five Guys
Tempe, AZ
07.2022 - 08.2024
  • Trained new employees on company policies and customer service standards.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Maintained cleanliness and organization of line workstations.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Checked quality of food products to meet high standards.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

FOH General

Chic-Fil-A
Tempe, AZ
02.2021 - 06.2022
  • Trained employees on duties, policies and procedures.
  • Taking hundreds of orders in store and in the drive through accurately, thoroughly, and with pleasure every day with a smile!
  • Managing walk-up carry-out window for Uber/Doordash.
  • Delegated work to staff, setting priorities and goals.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Bartender

Shorefyre
Honolulu, Hawaii
12.2018 - 01.2020
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for age requirements & preventing intoxicated guests.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Server

4580 North End
Boulder, Colorado
07.2018 - 11.2018
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Supervisor of Operations

Avid
Evergreen, Colorado
06.2017 - 09.2017
  • Built strong operational teams to meet process and production demands.
  • Managed scheduling, training and inventory control.
  • Tracked and replenished inventory to maintain par levels.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Exercised portion control for items served, eliminating waste.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items

Education

High School Diploma -

Kaimuki
Hawaii

Certification

  • Food Handler's Certification

References

  • Nicolas Saenz: 602-341-8235
  • Matthew Cordero: 661-378- 6471
  • Phillip Caldwell (Tanner): 480-843-3211
  • Ileanazul Arrizon: 928-323-4678

Timeline

Shift Lead

Five Guys
07.2022 - 08.2024

FOH General

Chic-Fil-A
02.2021 - 06.2022

Bartender

Shorefyre
12.2018 - 01.2020

Server

4580 North End
07.2018 - 11.2018

Supervisor of Operations

Avid
06.2017 - 09.2017

High School Diploma -

Kaimuki

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