Kongi Morrison
Ocala,FL
Summary
Dedicated human resources professional focused on applying wide-ranging HR skills while actively seeking growth through new challenges and responsibilities.
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Encompass Health of Ocala
Ocala, FL
03.2021 - Current
- Recruitment Coordination - Managed candidate communication, interview scheduling, and applicant tracking to ensure a smooth and efficient hiring process.
- Onboarding & Orientation - Coordinated new hire orientation, prepared onboarding materials, and ensured all documentation was completed accurately and on time.
- Employee Relations Support - Facilitated resolution of HR inquiries from employees and leaders, promoting a supportive workplace environment.
- HR Compliance - Maintained compliance with healthcare regulations, organizational policies, and employment laws through accurate recordkeeping and timely reporting.
- Employee Engagement - Supported initiatives that strengthened workplace culture, improved employee satisfaction, and promoted a positive employee experience.
- Cross-Functional Collaboration - Built strong relationships with leaders, clinical staff, and administrative teams to support HR operations and organizational goals.
- Culture & Experience - Developed and implemented programs that strengthened employee morale, recognition, and workplace culture.
Tax Preparer - Seasonal
Jackson Hewitt
Ocala, FL
12.2018 - 04.2025
- Prepared accurate federal and state individual income tax returns while ensuring compliance with current tax laws and IRS regulations.
- Interviewed clients to gather financial information and reviewed tax documents for accuracy, ensuring maximization of eligible deductions and credits.
- Verified documentation, resolved discrepancies, and ensured all returns were completed accurately and submitted on time.
- Explained tax returns and filing requirements in a clear, professional manner while answering client questions and addressing concerns.
- Assisted clients with electronic filing and payment options, streamlining tax-related documentation for a smoother filing experience.
- Delivered excellent customer service in a fast-paced, high-volume environment while managing multiple client appointments during peak tax season.
- Maintained confidentiality of sensitive financial and personal information, upholding company policies and ethical standards to foster client trust.
CASE MGMT OFFICE ASSISTANT
HealthSouth Rehab Hospital
10.2015 - 03.2021
- Operational Efficiency - Anticipated needs, resolved workflow barriers, and maintained organized systems, effectively supporting case management operations and maximizing productivity.
- Daily Workflow Coordination - Organized and prioritized daily tasks to support efficient case management operations and ensure timely completion of critical activities.
- Care Management Support - Assisted case managers in optimizing workflows, improving efficiency, and enhancing the effectiveness of the care management process.
- Communication Management - Facilitated clear communication among case managers, interdisciplinary team members, patients, and community partners, enhancing collaboration in care processes.
- Critical Information Tracking - Monitored and documented essential patient and case data to support accurate reporting, care planning, and compliance requirements.
- Report Creation - Prepared and maintained detailed reports that informed case manager decision-making and ensured compliance with regulatory documentation.
- Community Resource Coordination - Connected patients and families with appropriate community resources to support safe transitions of care and improve overall outcomes.
- Interdisciplinary Team Conference Scheduling - Scheduled and coordinated interdisciplinary care team conferences in alignment with Medicare compliance guidelines and documentation standards.
- Compliance Alignment - Ensured all scheduling, documentation, and communication processes adhered to Medicare and organizational compliance requirements.
CASE CARE COORDINATOR
The Villages Regional Hospital
04.2014 - 10.2015
- Discharge Needs Coordination - Collaborated with case managers, interdisciplinary teams, and external providers to identify and address patient discharge needs, ensuring smooth transitions and continuity of care.
- Discharge Planning Support - Assisted case managers with clerical tasks throughout the discharge planning process to ensure safe, timely, and well-coordinated patient transitions.
- Communication Support - Facilitated communication among case managers, patients, and care teams to relay updates, gather critical information, and enhance overall care coordination.
- Interdisciplinary Collaboration - Supported case managers in facilitating communication between clinical teams to ensure continuity of care and accurate discharge planning.
- Case Management Documentation - Coordinated, collected, and accurately recorded case management information in compliance with Medicare, Medicaid, and third-party payer requirements.
- Compliance Tracking - Ensured all documentation and workflow processes aligned with regulatory guidelines, supporting audit readiness and reimbursement accuracy.
- Workflow Management - Maintained organized and professional departmental workflow to support efficient case management operations and timely patient care activities.
Education
Associate in Science (AS) - Human Services
Rasmussen University
Ocala, FL06-2022
Bachelor's degree - Human Resource Management
Western Governors University
Salt Lake City, UT06-2026
Skills
- HR management
- Recruiting
- Employee relations
- Onboarding process
- Employee engagement
- HR compliance
- HRIS skills
- Data analysis
- Project coordination
- Document management
- Microsoft Office proficiency
- Attention to detail
- Organizational skills
- Interpersonal skills
Timeline
Human Resources Coordinator
Encompass Health of Ocala
03.2021 - Current
Tax Preparer - Seasonal
Jackson Hewitt
12.2018 - 04.2025
CASE MGMT OFFICE ASSISTANT
HealthSouth Rehab Hospital
10.2015 - 03.2021
CASE CARE COORDINATOR
The Villages Regional Hospital
04.2014 - 10.2015
Associate in Science (AS) - Human Services
Rasmussen University
Bachelor's degree - Human Resource Management
Western Governors University