Kongpheng Yang
Orient,OH
Summary
Dynamic operations leader with a proven track record at Illumynt, specializing in strategic planning and operational efficiency. Successfully drove a 15% increase in SLA attainment while fostering cross-functional collaboration. Adept at managing vendor relationships and implementing data-driven processes, enhancing productivity and team performance through effective communication and guidance.
Overview
20
20
years of professional experience
Work History
General Manager
Illumynt
01.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed vendor relationships, negotiating contracts that saved 10% annually on procurement costs.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Implemented KPI's and data-driven decision-making processes to enhance operational performance and achieve targets.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Senior Operations Manager
Insight
01.2021 - 01.2022
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Developed and managed contractual expectations such as SLA adherence, scope, and customer satisfaction.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Prepared documents for internal and external audits.
Configuration Manager
Insight
08.2019 - 01.2021
- Identified discrepancies between intended and actual configurations through regular monitoring and reporting activities.
- Collaborated with cross-functional teams to ensure seamless software integration, improving overall system performance.
- Assisted in developing training materials related to configuration management tools and processes for internal use.
- Lead two configuration labs in our Lewis Center and Worthington locations processing customer own technology to customer guidelines.
- Managed 4 engineers and the onboarding of new customer projects from imaging of systems to large networking cabinets builds and deployment.
Operations Manager
JCPenney
06.2018 - 08.2019
- Supervised 8 front line operations supervisors and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated collaboration between departments through clear communication channels making sure to limit or eliminate production slow downs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Managed all aspects of the ecom facility, receiving, put away, picking, packing and shipping operations efficiently.
Global Operations Manager
Arrow Electronics
07.2013 - 05.2018
- Spearheaded efforts to secure new business opportunities while maintaining existing client relationships through exceptional service delivery standards.
- Optimized logistics networks to ensure timely delivery of products and services across multiple regions.
- Led weekly meetings with regional and international staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed KPI's, identifying areas of improvement and developing corrective action plans.
- Managed an international team of professionals, fostering a high-performance culture and promoting professional growth.
Production Supervisor
Arrow Electronics
06.2005 - 07.2013
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
Education
No Degree - Computer And Information Sciences
Capital University
Columbus, OHHigh School Diploma -
Columbus South High School
Columbus05-1995
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Reverse Logistics
- Process improvement
- Teamwork and collaboration
Timeline
General Manager
Illumynt
01.2022 - Current
Senior Operations Manager
Insight
01.2021 - 01.2022
Configuration Manager
Insight
08.2019 - 01.2021
Operations Manager
JCPenney
06.2018 - 08.2019
Global Operations Manager
Arrow Electronics
07.2013 - 05.2018
Production Supervisor
Arrow Electronics
06.2005 - 07.2013
No Degree - Computer And Information Sciences
Capital University
High School Diploma -
Columbus South High School
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