Konikita Canada

• Assessed client’s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.

• Recognized crisis situations and evaluates for needed action to minimize risk.

• Performed appropriate research in internal databases and online to identify potential providers and resources.

• Entered member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally.

• Provided Team Member Support - Receive calls transferred from counselors and provide immediate member assistance.

• Scheduled appointments for members with counselors.

• Assisted team members with necessary activities to effectively respond to member inquiries about

and requests for services and resources related to various life skills such as finding childcare, finding

eldercare, etc.

• Communicated effectively with all internal stakeholders.

• Utilized relevant Aetna databases to research and identify validated, appropriate member resources.

• Made outbound calls as appropriate to identify and assist with securing member resources and/or

services.

• Assisted team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials.

• Provided miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.

• Adhered to Compliance with Policies and Regulatory Standards

• Protected the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.

• Maintained accurate and complete internal documentation of required information that meets risk management and regulatory requirements.

• Proactively listened to members and anticipates their needs, taking full ownership of each member

interaction.

• Addressed inquires and resolve issues as a "single-point-of contact" based on phone calls, digital and written correspondence.

• Provided customized interaction based on customer preference and individualized needs.

• Resolved complex issues without or with limited management intervention.

• Administered structured pre-screening assessment based on triggers to assure urgent needs are directed

appropriately.

• Identified triggers for additional resources and support connections to such responses.

• Assessed for social determinants/needs and offers and connects members with viable resources to address those needs.

I was responsible for reviewing patient appointments and/or admissions, obtaining information related to out of pocket financial responsibility, securing necessary authorizations, performing insurance verification and management, securing insurance referral requirements and coordinates as needed with insurance companies to ensure timely reimbursement, and processing Specialist Referrals for Patients in a timely matter using EMR System, Epic.

I supervised and trained over 100 Census Enumerators, in McIntosh, Glynn, Liberty, Long, Bryan, Coffee, Chambers Counties and in Lanett, Alabama. I monitored their progress, performance, processed their Time & Expense for payroll processing, their Work Availability, ensured that the quality of their work was maintained, their work was completed on time, and/or monitored them in the field with area canvassing, and performed field observations. I also processed resignations, and/or termination paperwork, when

needed.

I taught the Adult Sunday School class from the implemented curriculum, lesson plans, and educational programs created, by our Church’s Organization. I also, stepped in as Sunday School Secretary, until our Church Pastor put someone in place for that position.

• Kept the church staff informed of member’s need such as deaths, illness and other crises.

• Answered the phones and screened calls for staff per their direction.

• Performed all office work; maintain supplies, paid church bills, booked church events, booked Pastor

speaking engagements, keep records and filed accordingly.

• Transcribed dictation; type letters or other documents as needed; use word processing equipment as

required.

• Edited and prepared weekly bulletins and other documents as requested.

• Made outgoing calls such as ordering materials or supplies; picked up supplies as needed.

• Prepared and maintained mailing lists and church roster.

• Photocopied documents and assembled as needed.

• Kept accurate church records, (e.g. church members, prospects, calendar, etc).

• Responsible for paying church bills, check writing, payroll, church bookkeeping and bank deposits.

• Recorded deposits and individual record of contributions.

• Entered Sunday School attendance records and prepare attendance sheets for each week.

• Performed other duties as assigned by my Pastor.

I conducted census research on behalf of the U.S. Census Bureau. I collected household and demographic information by canvassing my assigned areas, and sometimes out of my area.

I assisted my Client with: Activities of Daily Living (ADL), Housekeeping, Companionship, Grocery Shopping, Denture/Mouth Care, Showers, Hair Care, Laundry, Skin Care, Cleaning and Cooking.

I assisted the Adults and the Elderly with: Activities of Daily Living (ADL), ROM, Denture/Mouth Care, Showers, Doctors Appointments, Housekeeping, Grocery Shopping, Cooking Nail/Hair Care, Making of Occupied/Unoccupied Beds, Skin Care, Feeding, Charting and Vitals.

I taught and trained young girls ages 5 to 12. They were trained how to praise and worship God, through dance.

I monitored the Computer Lab. Also, assisted the students with minimal computer needs, and/or

questions or concerns they may have had.

I traveled, to various Hospitals and Doctors office's retrieving and auditing their patient's

medical records for various Insurance companies. I retrieved information such as: Progress

Notes, Consult Notes, Demographic Sheets, Laboratory Reports, History & Physical, Problem

List, Radiology Reports, Annual Physical Exam, Discharge Summary and Emergency Room

Records, from various EMR Systems. I then, uploaded the required information, onto ECS's

system.

I assisted with: Activities of Daily Living (ADL), ROM, Denture/Mouth Care, Showers, Nail/Hair

Care, Making of Occupied/Unoccupied Beds, Skin Care, Feeding, Charting, Cleaning and Emptying of

Catheters', Vitals, Blood Pressures/Blood Sugars, etc ..