Konner Upshaw
Beaumont,TX
Summary
IT technician with a strong background in finance and expertise in hardware diagnostics, custom PC builds, and multi-OS support. Demonstrated ability to convert technical specifications into effective solutions for customers and small businesses. Actively pursuing Network+ certification to facilitate a transition into a long-term career in networking or related IT field.
Overview
3
3
years of professional experience
Work History
IT Technician
ECP COMPUTERS & MORE
Beaumont, Texas
05.2024 - Current
- Delivered technical support to customers via phone and in-person, resolving issues to enhance user satisfaction.
- Conducted thorough diagnosis and repair of computer malfunctions to ensure optimal performance.
- Troubleshot system issues related to network connectivity, software installation, and printing to ensure seamless operations.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Educated users on software applications and best practices.
- Logged service requests and solutions in the ticketing system to maintain accurate records and improve response times.
- Established data backup procedures to ensure the security of essential information on user devices.
Sales Associate
Office Depot Inc
Beaumont, California
02.2023 - 12.2023
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Educated customers on store promotions and product features to enhance informed purchasing decisions.
- Organized merchandise displays to maximize product visibility and encourage customer engagement.
- Assessed inventory levels and replenished stock to ensure availability.
- Collaborated with team members to maintain a clean and efficient store environment.
Education
BBA - Finance
Lamar University
Beaumont, TX12-2025
Skills
- Desktop technical support
- Windows OS support
- MacOS operating system
- Hardware troubleshooting
- System diagnostics
- Network troubleshooting
- Network security
- Device driver management
- BIOS configuration
- Data recovery
- Hard drive cloning
- IT documentation
Timeline
IT Technician
ECP COMPUTERS & MORE
05.2024 - Current
Sales Associate
Office Depot Inc
02.2023 - 12.2023
BBA - Finance
Lamar University