Konor Gray
Winston-Salem
Summary
Proven track record in enhancing customer experiences at Hound Ears Country Club, adept in team support and upselling, significantly improving dining satisfaction. Skilled in water monitoring and hazard removal, ensuring safety at Fraser Valley Rec Center. Demonstrates exceptional physical fitness and daily specials memorization, contributing to a dynamic and efficient work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hound Ears Country Club
05.2024 - 11.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns. Explained different wines and what would pair with certain dishes.
- Learned how to properly present and serve wine.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Slushie Seller
Moose Joose Slush
10.2018 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Lifeguard
Fraser Valley Rec Center
11.2022 - 05.2023
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
Beach Lifeguard/ Beech Sales
Lacks Beach Service
05.2021 - 10.2021
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Directed and oversaw maintenance records and incident reports.
- Maintained professional, neat and safe swimming area with regular attention to trash and chair arrangements
Busser/Restaurant Host
Mama Zoes
01.2019 - 04.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
No Degree - Criminal Justice
Appalachian State University
Boone, NC07-2026
High School Diploma -
Mount Tabor Highschool
Winston-Salem, NC05-2021
Skills
- Team member support
- Daily specials memorization
- Table resetting
- Order delivery practices
- Water monitoring
- Hazard removal
- Pool cleaning
- Physical fitness
- Upselling
Certification
- First Aid/CPR Certified
- Certified Beach Lifeguard - United States Lifesaving Association.
- First Aid Certification - American Heart Association.
- Eagle Scout
Timeline
Server
Hound Ears Country Club
05.2024 - 11.2024
Lifeguard
Fraser Valley Rec Center
11.2022 - 05.2023
Beach Lifeguard/ Beech Sales
Lacks Beach Service
05.2021 - 10.2021
Busser/Restaurant Host
Mama Zoes
01.2019 - 04.2021
Slushie Seller
Moose Joose Slush
10.2018 - 08.2024
- First Aid/CPR Certified
- Certified Beach Lifeguard - United States Lifesaving Association.
- First Aid Certification - American Heart Association.
- Eagle Scout
No Degree - Criminal Justice
Appalachian State University
High School Diploma -
Mount Tabor Highschool
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