Konosha Gardner
Columbus,MS
Summary
Accomplished Sales Representative Team Leader at Sitel, adept in team management and sales software proficiency. Spearheaded initiatives that consistently exceeded sales targets by leveraging data-driven decision-making and negotiation expertise. Mentored staff at Cookout, enhancing productivity through personalized coaching, demonstrating a blend of strong leadership and technical skills.
Overview
8
8
years of professional experience
Work History
Sales Representative Team Leader
Sitel
03.2021 - 12.2023
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
Trainer
Cookout
08.2018 - 06.2021
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Sales Associate
JCPenney
08.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts And Sciences - Early Childhood Education
Post University
Waterbury, CTSkills
- Data-driven decision-making
- Sales software proficiency
- Team Management
- Negotiation expertise
- Cash Handling
- Point of sale operation
- Account Servicing
- Opening and closing procedures
- Processing payments
Timeline
Sales Representative Team Leader
Sitel
03.2021 - 12.2023
Trainer
Cookout
08.2018 - 06.2021
Sales Associate
JCPenney
08.2015 - 09.2016
Associate Of Arts And Sciences - Early Childhood Education
Post University