Konstantina Merianou
North Wales,PA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Customer Success Representative
TherapyNotes
Horsham, Pennsylvania
05.2024 - Current
- Guided clients in software navigation and feature utilization to enhance user experience.
- Managed incoming inquiries using Salesforce CRM and Zendesk Support System to ensure timely responses.
- Resolved client issues with knowledgeable, friendly service to foster high customer satisfaction.
- Ensured HIPAA compliance when handling confidential patient information.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
Finance Support Specialist
Therapy Source
Plymouth Meeting, Pennsylvania
10.2021 - 12.2023
- Collaborated with finance and sales team to ensure timely payment processing.
- Contacted customers and paying entities to secure timely payments for current and overdue invoices.
- Processed customer invoices using Therapy Source billing software efficiently.
- Utilized Excel to generate and send invoices, reminders and notices to customers and third parties.
- Updated client information in billing system regularly for accuracy.
- Responded promptly to inquiries from customers regarding billing issues.
Education
Associate of Arts - Liberal Arts
Montgomery County Community College
Blue Ball, PA12-2017
Skills
- Salesforce CRM
- Zendesk Support
- Client relationship management
- HIPAA compliance
- Billing software
- Software navigation
- Analytical Thinking
- Problem solving
- Conflict resolution
Languages
Greek
Native/ Bilingual
Japanese
Professional
Timeline
Customer Success Representative
TherapyNotes
05.2024 - Current
Finance Support Specialist
Therapy Source
10.2021 - 12.2023
Associate of Arts - Liberal Arts
Montgomery County Community College